Appointment Scheduler, Lung Cancer Screening; OLSP

• Part-time
• Department: JDMI
• Compensation: CAD 23.14 - CAD 28.92 - hourly

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.

UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: CUPE Clerical bargaining unit
Number of Vacancies: 1
New or Replacement Position:Replacement
Site:67 College Street
Department:Medical Imaging, Ontario Lung Cancer Screening (OLSP)
Reports to:Supervisor,Administrative Services
Hours: 37.5 hours bi-weekly
Wage Range: $23.14 - $28.92 per hour
Shifts: Daytime, Afternoon, and Evenings
Status:Permanent Part Time
Closing Date:October 1, 2026
This position is a newly-unionized CUPE Clerical (TGH) position, and the Collective Agreement has not yet been negotiated or ratified. Once finalized, the terms and conditions of your employment could change, in accordance with the collective agreement.

Position Summary
Join the Joint Department of Medical Imaging (JDMI) at UHN, one of the largest academic medical imaging department in Canada! With 750,000+ exams annually, we set the standard for clinical excellence. Our cutting-edge digital technology and dedicated team of 700+ staff and 90 specialized radiologists prioritize patient care and exceptional image quality. Be part of our journey to shape the future of medical imaging through innovation, ground breaking research, education, and top-notch service.

The JDMI is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education.

As a valued member of TeamJDMI, you will play a key role in supporting our patients. The Appointment Scheduler plays a pivotal role in coordinating patient visits within the OLSP (Ontario Lung Screening Program).

Duties

• Complete a series of complex clerical services received from multiple sources including imaging order entry, scheduling/rescheduling/cancelling imaging appointments, communication of preparation and coordinating appointment resources
• Process, document and support the scheduling of imaging studies and/or procedures electronically/manually; performs data entry responsibilities
• Provide routine and some complicated imaging examination preparation and imaging appointment information to the patient, referring clinic or other health care teams
• Exercise some judgment or decision-making in the provision of complex clerical services including scheduling of imaging appointments
• Provide clerical support and cross functional responsibilities to JDMI Leadership and Imaging teams as required
• Answering phone queue models and provide customer service support to imaging patients and referring programs

• Completion or Grade 12 or recognized equivalent
• 1 year experience in a heath care environment
• 2 years related experience in a customer service environment
• Experience working with computer/word processing and database…