Manager, Crew Services

Take Your Career to New Heights with Flair Airlines   We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone.

We know who we are, and we’re confident in our approach.
Your Team:
Join Flair’s Crew Services team, where effective coordination and logistical support help meet the day-to-day needs of flight crew across the network. The Manager, Crew Services is responsible for leading the team and overseeing the administration of crew uniforms, vendor relationships, RAIC requirements, and internal crew communications.
The Manager, Crew Services, oversees service delivery, vendor performance, and administrative processes to ensure crew requirements are managed efficiently and consistently. Working closely with Flight Operations, In-Flight, Airports, and other internal teams, the role addresses service challenges, identifies opportunities for process improvement, and ensures crew members have the resources and support needed to meet operational requirements.
This role is based on-site at our Toronto, ON (YYZ) office.
A Day in the Life:
Lead the Crew Services team, providing direction, coaching, performance management, and oversight of daily operations.
Manage team workloads, departmental priorities, and service delivery to meet operational requirements.
Work with Flight Operations and In-Flight leadership to address crew service needs and departmental priorities.
Oversee crew-related administrative services, ensuring consistent processes, accurate records, and timely resolution of issues.
Identify opportunities to improve service delivery, administrative processes, and the overall crew experience.
Oversee administrative onboarding requirements for new flight crew, including system access, RAIC processing, TSA clearances, and required documentation.
Coordinate logistical and administrative support for pilot and Flight Attendant ground school, including on-site assistance and distribution of onboarding materials.
Monitor outstanding onboarding requirements and coordinate with relevant departments to address delays or documentation gaps.
Manage the crew uniform program, including inventory, ordering, distribution, vendor relationships, and budget oversight.
Oversee relationships with hotel providers and other crew service vendors, monitoring service delivery, costs, and performance.
Address vendor-related issues, coordinate corrective actions, and identify opportunities to improve service quality and cost efficiency.
Oversee the distribution and maintenance of aircraft documentation, including Quick Reference Handbooks (QRH), insurance documents, dangerous goods materials, and flight deck cards.
Manage document revision and replacement cycles to ensure required materials remain current and compliant.
Maintain the departmental Document Manager, coordinate manual updates, and support internal communications and meeting documentation.
Liaise with IT on the administration and ongoing support of the Electronic Flight Bag (EFB) program.
Coordinate TSA clearance requirements for flight training activities conducted in the United States.
Support internal audits by maintaining accurate records and coordinating required documentation.
Coordinate assigned Flight Operations initiatives and projects, monitoring progress and ensuring departmental requirements are addressed.
Provide backup support for other Flight Operations administrative…