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Field Support Representative
Job Description & How to Apply Below
Support Ricoh Managed Services locations through copy production, mail operations, scanning, and customer service across a geographic territory. Travel between client sites as scheduled to maintain operational continuity.
The Field Support Representative supports daily operations at one or more Ricoh Managed Services locations. Responsibilities include maintaining procedures, collecting report data, ordering supplies, and assisting with training. The position also fills absences and vacations while supporting implementation and existing customer sites.
Key Responsibilities:- Maintain accurate Site Procedure Guides, forms, and logs
- Process incoming and outgoing mail and shipments
- Complete copy, scanning, indexing, and finishing requests
- Provide courier service for mail and copy jobs
- Manage Ricoh Centres during supervisor absences
- High School Diploma or equivalent work experience
- Minimum one year in mailroom, copy centre, or customer service
- Experience using copiers, scanners, printers, and bindery equipment
- Basic knowledge of Microsoft Office 365 applications
- Ability to lift up to 50 pounds as required
Bring multitasking, communication, equipment operation, and customer service skills to Ricoh’s field support operations across client locations.
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