Registration Operations Specialist

Coordinate EZRA coaching registrations and launches in Toronto, combining process organization, revenue accuracy, and participant-focused communication on a hybrid schedule.

This Operational Service Specialist supports open enrolment registration management within EZRA’s Operational Shared Services team. You will manage end-to-end workflows, extension requests, and participant communications across coaching programs. The work connects Customer Success, Billing, Configuration, and Tech while supporting accurate financial processing.

• Manage coaching program registration and launch workflows end to end
• Process extension requests for global coaching programs
• Chase incomplete registrations through shared inboxes and tagging protocols
• Review participant instructions to accelerate registration completion
• Participate in UAT for EZRA system updates and bug fixes

• Three or more years of back-office or administrative experience
• Ability to organize many concurrent processes with strong attention
• Experience working with technical systems
• Ability to collaborate locally and globally
• Commitment to continuous improvement and process streamlining

Bring organized registration operations, technical systems experience, and collaborative process improvement to EZRA’s Toronto team.