Parts Advisor | Ford

Overview

Automotive Parts Advisor – Elevate Your Career at Downtown Ford. We are a part of Downtown Auto Group (DAG). We focus on delivering exceptional automotive parts and service, working with a team across 8 dealerships serving 11 brands in a collaborative environment.

• Customer Service & Sales:
  Greet and assist walk-in customers, phone inquiries, and online requests with professionalism and enthusiasm. Accurately identify and recommend appropriate automotive parts and accessories based on customer needs. Provide expert advice on product compatibility, pricing, and availability. Educate guests on any additional parts required to complete repairs to manage guest expectations and elevate the guest experience.
• Inventory Management:
  Maintain a well-organized and up-to-date parts inventory system. Conduct regular stock checks, place orders, and ensure timely restocking of high-demand items. Coordinate with suppliers to address backorders, returns, and warranty claims.
• Technical
  
  Collaboration:
  
  Partner with automotive technicians to identify the precise parts needed for repairs and maintenance tasks. Stay informed about the latest automotive technologies, parts updates, and recalls.
• Administrative Duties:
  Process customer transactions, quotes, and invoices with accuracy. Manage core returns and warranty claims according to company policies. Keep records of parts sales and inventory movements to support reporting and analysis.
• Continuous Learning:
  Attend training sessions and workshops to expand knowledge of automotive products and systems. Stay current with industry trends, product developments, and manufacturer updates.

• High school diploma or equivalent.
• Strong knowledge of automotive systems and parts, with prior experience in a parts or service role preferred.
• Excellent communication and interpersonal skills.
• Proficiency with inventory management systems and basic computer applications.
• Attention to detail and ability to multitask in a fast-paced environment.
• Time management skills and the ability to prioritize responsibilities with strong attention to detail.
• Valid Ontario G Driver’s License with no demerit points.

• Experience with Ford or aftermarket parts departments.
• Familiarity with Reynolds & Reynolds.

• Performance-Driven Culture: A results-oriented work environment.
• Career Growth:
  Opportunities for advancement within the group.
• Community:
  Be part of a team in one of the most vibrant cities in the world.
• Competitive Pay:
  Market-competitive compensation.
• Comprehensive Benefits:
  Health, dental, and vision coverage, plus a Parts & Service Discount and a Vehicle Purchase Program.
• Professional Development:
  Ongoing training opportunities through the DAG Academy.
• Modern Facility:
  Clean, organized, and well-equipped shop environment at our Autoplex.
• Rich Legacy:
  Established in 1992, part of a growing automobile retailer network in downtown Toronto.

The expected compensation range for this role is $45,000 - $60,000 per year.

This is an in-person role. Downtown Ford and Downtown Auto Group are committed to accessibility and complying with the Accessibility for Ontarians with Disabilities Act (AODA). If accommodation is required during the recruitment process, please email  Downtown Ford and Downtown Auto Group are equal opportunity employers who do not discriminate on race, color, religion, national origin, sex, disability, or age. All candidates must be eligible to work in Canada.

Only those selected for an interview will be contacted.

Join Downtown Ford and Downtown Auto Group in revolutionizing the automotive service experience.