Used Car Manager | Infiniti

Pre-Owned Sales Manager - Elevate Your Career at Infiniti Downtown!

At Infiniti Downtown, part of the innovative Downtown Auto Group (DAG), we’re not just selling new and pre-owned vehicles. We are a community of dedicated professionals who believe that every pre-owned vehicle delivers the excitement and prestige of a brand-new car. Our vision is to redefine the pre‑owned luxury car experience and we need an exceptional leader to curate outstanding inventory, guide a team in presenting these vehicles, and ensure every vehicle meets the highest standards.

You understand that a pre-owned vehicle is more than a used car—it’s a gateway to indulgence for many of our guests. You know how to build an inventory that reflects the quality and diversity our guests expect, and you have a proven ability to lead a team toward meeting and exceeding sales targets.

• Team Leadership and Development:
  • Lead, train, and motivate the pre‑owned vehicle sales team.
  • Set clear performance expectations and conduct regular reviews.
  • Provide ongoing coaching, mentoring, and professional development.
  • Ensure adherence to dealership sales processes and policies.
• Sales Strategy and Planning:
  • Develop and implement effective sales strategies.
  • Monitor local market trends and competitor activity.
  • Set monthly and annual sales targets and work with the team to achieve them.
  • Collaborate with marketing to develop promotional campaigns.
• Inventory Management:
  • Manage pre‑owned vehicle inventory: purchasing, appraising, pricing.
  • Maintain optimal inventory levels through trade‑ins, auctions, and wholesale.
  • Monitor turnover rate and price competitively.
  • Maintain an attractive display on the lot and online platforms.
• Customer Relationship Management:
  • Ensure high customer satisfaction throughout the sales process.
  • Handle escalated concerns professionally and timely.
  • Follow up with customers post‑sale to foster repeat business.
  • Develop relationships with local business partners and customers.
• Financial Management:
  • Control costs, manage pricing strategies, and maximize gross profit.
  • Analyze sales performance and financial data for improvement.
  • Collaborate with finance to offer competitive financing and insurance.
  • Prepare budgets and forecasts with the General Manager.
• Compliance and Reporting:
  • Ensure compliance with all applicable laws and regulations.
  • Maintain accurate records of sales, inventory, and customer interactions.
  • Prepare and submit required reports to senior management.
  • Enforce dealership policies and procedures.
• Collaboration with Other Departments:
  • Work closely with service, parts, and finance for smooth operations.
  • Coordinate with marketing to promote inventory in various channels.

• Education: High school diploma or equivalent required; post‑secondary education in business, automotive management, or related field preferred.
• Experience: 3‑5 years automotive sales, with at least 2 years in a management role, preferably in pre‑owned or used vehicle sales.
• Leadership: Proven ability to lead, mentor, and manage a sales team.
• Sales
  
  Skills:
  
  Track record of meeting or exceeding sales targets.
• Communication: Excellent verbal and written communication, ability to build rapport.
• Customer Service: Commitment to an exceptional customer experience.
• Financial Acumen: Understanding of gross profit, pricing strategies, and inventory management.
• Technology: Proficiency with dealership management software (e.g., Dealer Track, CDK Global) and Microsoft Office Suite.
• Compliance: Knowledge of automotive laws in Ontario, including OMVIC standards.
• Licenses: Valid Ontario driver’s license with a clean driving record; OMVIC certification required.
• Working Conditions: May require extended hours, including evenings, weekends, and holidays. Primarily office-based with time on the lot.

• Experience with Infiniti or other luxury brands.
• Familiarity with certified pre‑owned program standards and processes.
• Experience implementing innovative digital marketing strategies.
• Proficiency in inventory management systems and digital marketing tools.
• Multilingual, especially Mandarin or Cantonese.

• Performance‑driven culture with recognition of…