Parts Advisor, Yorkdale Toyota

Yorkdale Toyota | Parts Advisor | Opened on 06/15/2026 | Pay rate: $18-35 per hour

The Parts Advisor is responsible for creating great first impressions and guides the customers through the acquisition of the correct parts and any additional or secondary parts required.

The Parts Advisor is a great listener and a master at executing all the parts counter duties with due diligence, customer service, and safety in mind. The Parts Advisor has a keen eye for details and strives to be a product knowledge expert, ensuring each customer receives a personalized service experience.

The Parts Advisor builds strong relationships with customers to achieve sales targets and utilizes the tools provided to ensure all customers return to the dealership. The Parts Advisor upholds the dealership’s standards and values so that the customer is fully satisfied through every interaction with the parts department. As a team player, the Parts Advisor fosters excellent relationships with personnel in all areas of the dealership.

• Greet customers on the phone or in the dealership promptly and courteously.
• Address customer questions and needs promptly and professionally.
• Deal with customer concerns as a first priority.
• Provide customers with personalized service.
• Handle customer complaints and ensure high customer satisfaction standards.

• Identify parts needs of customer vehicle based upon historical and customer-driven data.
• Ask appropriate questions to ensure the parts requirements are diagnosed correctly.
• Provide repair and maintenance recommendations to the customer where appropriate.
• Advise customers of estimated costs and delivery/arrival time of parts as required.
• Handle phone inquiries and return phone messages promptly.
• Advise customers on the care of their cars and the value of maintaining their vehicle in accordance with manufacturer specifications and warranty maintenance, as appropriate.
• Can lift in excess of 50 lb repeatedly throughout a shift.
• Maintain required data for parts inventory, shipments and deliveries.

• Actively maintain the cleanliness of personal and team work spaces.
• Maintain a high level of grooming, hygiene and professional appearance.
• Ensure all documentation and paperwork is completed accurately and timely.
• Keep parts department forms, menus and pricing guides up to date.
• Ensure parts are labeled, inventoried and assigned correctly.
• Ensure all customer and inventory documents are completed accurately and expediently.

• Stay up-to-date on all dealership training requirements.
• Understand and sell in-dealership manufacturer promotions.
• Be knowledgeable about new items, specials and updates.
• Be a champion for delivering excellent customer service at all times.
• Actively promote and develop new business.

• Keep up to date with products, accessories, prices, and key features of major competitors.

• Excellent interpersonal skills with an upbeat and engaging attitude.
• Customer relationship skills including listening and the ability to communicate effectively.
• Excellent verbal communication and writing skills.
• Problem solving and critical thinking skills.
• Organized and pays attention to detail.
• Flexible and open to change; take on special tasks as needed.
• Ability to negotiate win-win scenarios for the customer.
• Results oriented and accountable.
• Ability to work independently or within a team.
• Ability to demonstrate quality service and high volume success.
• Adaptable to work evening and weekend shifts as scheduled.

• Minimum Grade 12 High School Diploma.
• College certificate or additional courses would be an asset.
• A fundamental understanding of automotive mechanical fundamentals.