Automotive Service Advisor

At Erin Park Lexus Toyota we have an exciting opportunity to join our service department as a Lexus Service Advisor. "Let's Build a Career Together" #erinparkjobs

The Service Advisor is the dealership’s front-line guest relations and service sales representative. This role is responsible for delivering an exceptional guest experience while identifying service and maintenance needs, providing professional recommendations, and ensuring a seamless service visit from start to finish.

Do you have a passion for hospitality and automotive? Do you enjoy building relationships and creating memorable experiences? Are you looking to join a high-performing team that is committed to excellence?

Do you have previous experience as a Service Advisor in a luxury automotive brand with a strong interest in vehicles and automotive service?

As a Lexus Service Advisor you are responsible for:

• Promptly welcome and assist guests in a friendly, professional, and courteous manner.
• Listen to guest concerns and accurately document service requirements.
• Provide clear and accurate estimates for recommended maintenance and repair work.
• Conduct vehicle walk-arounds to document vehicle condition and identify items that may require attention.
• Present maintenance recommendations based on the manufacturer's schedule.
• Keep guests informed throughout the service process and ensure all questions are answered.
• Coordinate with technicians and internal departments to ensure a smooth guest experience.
• Build lasting relationships through exceptional communication and follow-up.

• 1 - 2 years experience delivering a highly guest-focused service experience within a luxury automotive dealership environment.
• Experience working with Net Promoter Score (NPS) programs and customer satisfaction metrics.
• Valid G drivers license.

Erin Park is committed to fair and accessible recruitment processes for applicants with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selections process.