Aftersales Manager

At BYD, we build the technologies powering a smarter, cleaner future.

Founded in 1994 as a battery pioneer, BYD has grown into one of the world’s most influential technology companies, shaping the future of mobility, energy, and transportation.

From breakthrough battery technology to world-leading electric vehicles, BYD designs and manufactures the innovations changing how people move and how energy is used around the world.

Today, BYD vehicles, technologies, and energy solutions are trusted by millions of people across more than 100 countries and regions.

Now we are bringing that momentum to Canada.

Join BYD Canada and help build the future of electric mobility.

The Aftersales Manager is responsible for leading and driving all aspects of aftersales operations across BYD Canada's dealer network, including technical support, service engineering, warranty management, service quality, dealer capability development, technical training, and customer satisfaction initiatives. This position plays a critical role in ensuring dealership partners deliver exceptional customer experiences while achieving key aftersales performance objectives. The Aftersales Manager will serve as the primary liaison between BYD Canada, dealership partners, and global headquarters, supporting operational excellence, dealer profitability, warranty performance, and the successful deployment of new energy vehicle technologies.

• Lead local aftersales team and Lead aftersales operations across the Canadian dealer network, and ensuring compliance with BYD service standards, policies, and operating procedures.
• Monitor dealer aftersales performance through KPI management, including service retention, customer satisfaction, repair efficiency, warranty performance, parts sales, and workshop productivity.
• Conduct regular dealer performance reviews and business assessments to identify operational improvement opportunities.
• Develop and implement corrective action plans or engineering policy to improve aftersales performance.
• Support dealer development activities, including new dealer onboarding, facility readiness, service capacity planning, and operational audits.

• Develop and implement BYD Canada's aftersales service standards, operational processes, and service policies in alignment with global requirements and local market needs.
• Drive the deployment and continuous improvement of dealer service operations, ensuring effective adoption of BYD service standards across the network.
• Conduct competitor benchmarking and market analysis to identify opportunities for enhancing BYD's aftersales competitiveness and customer experience.
• Collaborate with headquarters to develop and localize aftersales strategies, programs, and service offerings for the Canadian market.

• Oversee warranty operations and ensure warranty claims are submitted, processed, and managed in accordance with BYD policies.
• Monitor warranty performance indicators, claim accuracy, claim cost control, and fraud prevention activities.
• Lead warranty investigations, root-cause analysis, and field quality reporting processes.
• Conduct service quality audits and technical assessments across the dealer network.
• Monitor key aftersales performance indicators, including NPS, CSI, TCI, warranty performance, technical case resolution, repair efficiency, and spare parts filling rates etc.

• Develop and execute technical training strategies to continuously improve dealer service capabilities.
• Manage technician certification programs and dealer training compliance requirements.
• Coordinate classroom, virtual, and hands-on training programs covering vehicle systems, diagnostics, EV technologies, and service processes.
• Evaluate training effectiveness and establish development plans for technicians, service advisors, workshop managers, and parts personnel.
• Ensure dealer readiness for new model launches and emerging technologies.
• Support the launch of new vehicle models and technologies across the Canadian dealer…