Senior Product Manager, Retail & Service Solutions; Hybrid

Your Moneris Career - The Opportunity

As the Senior Product Manager, SMB Retail and Service Solutions, you will lead the way in empowering Canadian small and medium businesses (SMB) through innovative technology. In this role, you'll shape our retail and service point of sale (POS) and eCommerce product roadmap, working closely with strategic software partners including Wix, as well as internal teams to deliver impactful, customer-centric experiences.

• Are you driven by a deep understanding of customer needs and excited about shaping the future of retail and eCommerce?
• Do you excel at solving complex challenges through data-driven insights?
• Can you influence partners and internal stakeholders to create successful product outcomes?

For this portfolio, Moneris collaborates with a leading software partner to offer integrated in store POS and eCommerce solutions. You will help align product strategy, ensure go-to-market readiness, and lead merchant adoption.

If you have a strong track record of building and growing successful products, we'd love to connect. You will offer an exciting opportunity to shape Moneris' growth and make a difference for small and medium businesses across Canada.

You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.

You will report to the Director, Product.

New Position.

The expected base salary range for this role is $122,644 - $162,408.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

• Lead the product roadmap with a focus on setting OKRs that align with Moneris' strategic mission, in partnership with the Director of Product.
• Define, execute, and own the end-to-end user experience across the entire product journey – from product discovery and onboarding to retention, ensuring every touchpoint is optimized.
• Work with strategic software partners, including Wix, to influence the product roadmap, ensuring alignment with Moneris' business objectives and the needs of SMBs.
• Actively solicit feedback from merchants and frontline teams to inform product strategy and prioritization.
• Define and communicate the business value of product features, developing business cases and supporting messaging for marketing and customer outreach.
• Manage the product commercialization strategy, including go-to-market execution, sales enablement, and internal readiness to drive adoption and revenue growth.
• Own product success by setting performance metrics, tracking results, and making data-driven adjustments to achieve business objectives.
• Oversee product P&L, contributing to strategic discussions on market positioning and identifying growth opportunities.
• Collaborate with other product teams to align and prioritize key features and enhancements that impact your product roadmap.

• 8+ years of relevant experience, including 3+ years in Product Management:
  Demonstrated success in launching and scaling products.
• Strong communication and influencing skills:
  Ability to engage and align internal and external stakeholders.
• Technical understanding of software development lifecycle:
  Hands‑on experience developing digital solutions.
• Experience in scrum/agile methodologies:
  Skilled in navigating product development processes and collaborating in agile environments.
• Experience in go‑to‑market planning:
  Skilled in sales enablement, product marketing, operational readiness, and driving adoption within a B2B environment.
• End-to-end design thinking:
  Ability to empathize with users and craft seamless experiences across the entire customer journey, from onboarding to retention.
• Experience in SMB SaaS and payments:
  Experience building and scaling technology solutions for small and medium businesses, with a strong understanding of payment ecosystems.
• Knowledge of in‑store POS and eCommerce solutions:
  Strong grasp of SMB retailer and service businesses…