Associate Manager, Merchant Strategy & Operations

Associate Manager, Merchant Strategy & Operations

Toronto, ON

Door Dash's mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, Door Dash connects people with the local businesses they care about – helping grow business and the communities that support those businesses.

We’re looking for a high level operator with strong cross‑functional skills and bias for action to lead Door Dash Canada’s Merchant operations function, driving best‑in‑class quality and merchant functionality across the country.

This role will be the connective tissue between the Canadian team and Core team and ensure our products, features, and processes are on the cutting edge, giving Merchants the best experience possible. You will ensure all merchants have strong operational fundamentals, diagnose specific Canadian merchant problems, and roll out products and features to Canada.

This role requires a highly detailed and organized operator who is used to working cross‑functionally with other teams, and is able to build strong relationships and influence others to get the job done. In the absence of support, you will find a way to do it yourself through AI. You thrive at the intersection of data, relationships and execution.

We’re seeking someone who’s data‑driven, a hands‑on operator, relationship‑oriented, and eager to make a tangible impact in one of Door Dash’s fastest‑growing regions.

• Own Canada’s Merchant Fundamentals: Build and execute a roadmap to ensure merchant operational metrics are strong across the board.
• Drive Product and Feature Adoption: Be at the forefront of new products and features launched globally and ensure their success in the Canadian market.
• Be a Champion for our Merchants: Deeply understand merchant pain points and drive business cases for product and feature support to drive retention, operations and growth.
• Drive Growth through Operations: Understand how your work ladders up to growth and what the contributions of operational and product improvements are to the marketplace.
• Leads Cross‑functional
  
  Collaboration:
  
  Act as the connective tissue between the US and Canadian Merchant S&O teams, surfacing local insights and influencing the product and process roadmaps
• Be an Owner: Take full ownership of the success of our merchant portfolio

• Are a builder and connector
  :
  You see opportunities where others see roadblocks. You’re energized by building systems from the ground up and forming lasting relationships along the way
• Have a business development mindset
  :
  You understand how to identify, scope, and close high‑impact opportunities, and you know how to align internal stakeholders to get things done
• Thrive in ambiguity and autonomy
  :
  You’re comfortable setting your own direction, testing and learning as you go, and staying laser‑focused on outcomes.
• Are operationally sharp and analytically driven
  :
  You turn insights into action and know how to measure and report on impact in a fast‑moving environment.

• 4+ years of experience in business development, consulting, strategy, startups, or operations
• Demonstrated experience working cross‑functionally with commercial teams, marketing, and product
• Proven ability to identify growth opportunities and lead strategic initiatives from conception to execution
• Strong communication skills, with the ability to influence across various stakeholders and levels of the organization
• Proficient in Excel/Google Sheets and SQL; comfortable making decisions grounded in data

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing…