Associate Manager, Strategy & Operations

Associate Manager, Strategy & Operations

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About the Team

Door Dash is looking for top talent to play a pivotal role in growing our business in Canada! We are looking for someone excited about joining a fast-paced environment and driving our next wave of growth.

About the Team

The Door Dash Dasher Logistics team is focused on driving cost and efficiency savings and quality improvements, business-wide (across Restaurant, New Verticals, Drive etc.), to empower operational leverage and growth. Together, we're building the world's most efficient and reliable same-day logistics platform to fulfill our vision of empowering all local businesses.

About the Role

Strategy & Operations Associate Managers are responsible for diving into some of our toughest operational problems to root cause them and run experiments to drive improvements. They are also responsible for working closely with cross-functional teams to hit goals and solve ambiguous business problems.

This role will specifically be focused on minimizing defects across the Door Dash platform, by improving our Support procedures to drive growth and retention, as well as improving our detection and elimination of Fraud. Some examples of projects include:

• Partnering with the product, engineering, and analytics teams to establish and execute on Fraud and Support goals, and to build strategic programs company wide
• Ensuring all activity on the Door Dash platform is done in good faith by building processes for the detection and management of fraud
• Completing end-to-end analysis that allows us to better identify the bad actors on our platform and improve the experience of good users
• Using data-driven decision-making to run experiments in order to improve customer experience and reduce fraud while accelerating growth
• Improving customer satisfaction on the platform and unlocking additional growth avenues for the business
• Optimizing credit & refund policies to ensure fair outcomes for our customers and drive retention
• Working with cross-functional teams to build, productize and optimize support workflows for Door Dash orders
• Getting every delivery right and ensuring that no defects occur at any point in the delivery life cycle, so that Dashers, Consumers, and Merchants alike have a great experience using the Door Dash platform

Our best Associate Managers are truth seekers who enjoy solving difficult problems, working across the organization and getting 1% better everyday. They combine business context and analytics to take a problem area and implement a customized solution.

In a typical day, you may complete a variety of tasks such as devising and executing experiments to drive growth, diving into data using analytical modeling and SQL skills to explain performance at the lowest level of detail, and building reports and tools that allow teams to scale their work 10x. You will work on cross-functional initiatives coordinating across product, engineering, data science, finance, and more to bring projects from 0-1 and 1-100.

You are a generalist that is willing to roll up your sleeves and do whatever it takes to make the business successful. You will report to a Manager on our Dasher Logistics team in the Strategy & Operations organization.

We operate in a hybrid model, and our office is located in downtown Toronto, with the opportunity to travel abroad.

• Analyze. You'll assess the operational and financial impacts of your decisions and iterate based on data. You'll build models, frameworks, processes, and much more.
• Strategize. From first principles, you'll develop the optimal strategy for achieving efficiency in operations. You'll sign up for ambitious goals to improve the quality of deliveries.
• Build. You'll have your fingerprints on all Door Dash operations. You'll do whatever it takes to launch, get 1% better every day, and scale something completely new.
• Lead and collaborate. This role will lean into strategic, cross-functional projects with partners from different geos to ensure…