Product Manager

Background

Hypercare is a mobile and web communication and collaboration platform for healthcare professionals to help alleviate time-wasting frustrations that clinicians face on a daily basis. The solution allows for real-time scheduling, on-call management and secure messaging on any device – all designed to help seamlessly improve workflow efficiencies, reduce medical errors, and positively impact patient outcomes.

Founded in 2016, Hypercare has seen rapid growth and is currently being used by over 100 North American healthcare organizations including some of the largest healthcare systems in Canada.

Hypercare is seeking a self-motivated, energetic people‑person to join our growing team as a Product Manager in the exciting and rewarding world of healthcare technology. The Product Team is responsible for improving and accelerating the delivery of Hypercare's full potential as a critical communication and collaboration application. This will be a multi‑faceted role in a fast‑paced environment, so the ideal candidate should be an ambitious individual looking for a dynamic experience working in the health tech industry.

In the role, you will work alongside frontend and backend engineers, UX designers, our Customer Success and Sales teams, as well as our day‑to‑day users (healthcare professionals, switchboard operators, and more).

• Meet with users and understand their needs to inform our product roadmap and requests to build new features
• Be accountable for contributing to goals on user engagement and data foundation milestones
• Work closely with cross‑functional team to develop and execute on a portfolio of product enhancements. Align internal and external stakeholders on priorities, timelines and progress of features
• Ensure that the right data with right velocity is available for Customer Success, Engineer and Product teams to evaluate and monitor success, while improving velocity and quality of product enhancements
• Manage and organize key Product Management tools to ensure clarity across the organization. Key tools include Jira, Confluence and Asana
• Manage backlog grooming and sprint planning end‑to‑end in collaboration with the Engineering team
• Inform our product strategy and revenue generation opportunities in collaboration with our Customer Success, Sales, and Operations teams

• Excited to work at a start‑up!
• Experience working with cross‑functional teams in defining product strategy, features and roadmaps
• Experience working with broad set of stakeholders and driving alignment
• Recognizes the importance of Hypercare being a critical communication tool for our clients and takes full ownership in the product being delivered. Works on whatever it takes to solve problems for our users
• Can cut through ambiguity to produce strategic insights and opportunities
• Experience in a team setting to deliver software
• Experience working in an agile work environment
• Strong analytical and critical thinking skills
• A team player with the ability to work in a supportive team environment as well as independently

• Experience in quality assurance
• Work experience in health‑tech industry

The Product Manager will play a critical role in the growth of Hypercare and have direct impact on the company’s product. In addition, the Product Manager can truly make a positive impact in the Canadian and USA healthcare landscape by helping clinicians save time, improve operational efficiencies, and ultimately deliver better patient outcomes.