Student, Member Experience Specialist; Summer

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Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.

We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 640,000 members, placing their best interests at the heart of everything we do.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

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In Member Experience, we have a mandate to deliver an exceptional experience to our roughly 500,000 members, 1000 employers and various stakeholders. You will gain exposure to the department responsible for executing a broad range of Business Processes that deal with the life cycle of a member’s event.

Under the direction of the Manager, with support provided by the Member Experience Analyst and Member Experience Lead, you will be accountable for the processing of daily financial and non-financial transactions in a multi-client/multi-functional environment. You will execute business processes using OMERS systems, interact across Member Experience and be a key contributor to the professional services delivery and teamwork environment.

You will be a key member of an engaged, high-reaching team—part of a world-class, winning culture. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.

• Processing business processes (BPs) accurately
• Be accountable for the accurate and timely processing of incoming member documents in a multi-client/multi-functional environment
• Performing employer / member follow-ups for missing or incomplete documents / information
• Reviewing documentation
• Working co-operatively with peers to ensure team, division and corporate objectives are met
• Supporting common goals and participating in the development of innovative team solutions to issues
• Maintaining an effective working relationship within Member Experience as a whole and with other areas of the OMERS

• Currently enrolled in an undergraduate program
• Interest in the Pension Industry
• Strong analytical skills and a high attention to detail
• Strong verbal and written communication skills
• Strong interpersonal skills
• Working knowledge of Microsoft Office applications
• High integrity and discretion to ensure the confidentiality of sensitive information
• Able to work independently and as part of a team
• Demonstrating sound judgment and diplomacy

• A team that is ready to focus on your growth and development
• Continuous learning across different areas of the business
• Opportunity to be part of the student community at OMERS & Oxford
• An orientation program to set you up for success during your work term!
• Networking and educational session with different leaders across the business

To ensure your application is submitted to our applicant tracking system accurately, please follow the instructions below.

Please include all required documents (Resume, Cover Letter, Unofficial Transcript, etc.) in one combined file. Your application may be submitted in PDF of Microsoft Word format.

This posting is for an existing vacancy.

The expected salary range for this position is $44,850.00 - $56,550.00 per year, prorated based on the term of the contract.

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to…