Inflight Operations Coordinator
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Jazz Aviation
Full Time
position
Listed on 2026-01-04
Job specializations:
-
Business
Business Administration, Office Administrator/ Coordinator, Operations Manager
Job Description & How to Apply Below
Position: Inflight Operations Coordinator - Central
Job Description - Inflight Operations Coordinator - Central (YYZ
-
The initial review of applications will begin on the "Apply by Date" indicated. Applications received after this date may not be considered. Exception:
Some positions may remain posted for applicant evaluation on an as needed basis. Please note that job postings will in general remain posted until such time as the position is filled.Inflight Operations Coordinator - Central
Primary Location
:
CA-ON-Toronto Job Type:Permanent
Shift: Days
Number of Openings
:1
About Us:
Jazz Aviation is Air Canada’s primary regional partner and an integral part of Air Canada’s strategy and North American market presence. Jazz is a proud Air Canada Express operator providing service across North America.
Our over 4,500 employees are supported by programs and policies that have earned Jazz awards such as Canada’s Top Diversity Employers, Canada’s Top Employers for Young People, and more.
Join an award-winning team and make an impact!
The Opportunity:
To assist and support the line operations while contributing to On Time Performance (OTP) and a safe operation. Provide and coordinate regional support to the Inflight Operations Managers, Inflight Regional Managers and Flight Attendants. Liaise with other departments and outside parties.
Key Responsibilities:
Follow up on day-to-day delays and cancellations in the region to determine root causes.Inform/guide Flight Attendants on on-time performance processes.Provide OTP reports to the Inflight Operations Managers and Regional Managers on trends and issues that may require additional follow up and participate in OTP improvement initiatives.Manage all Inflight & OBP Irregularity reports.Categorize reports, initiate investigations, and provide responses to Flight Attendants as required.Provide Absenteeism reports to the Inflight Operations Managers and Regional Managers on trends and issues that may require additional follow up.Follow up on Flight Attendant absences in the region.Manage leave and return to work checklists for all MAT, PAT, and LOA.Assist with leave and return to work checklists for all STD, LTD, and WCB.Provide monthly crew movement reports to Crew Resources.Manage the Base Swap program in consultation with Crew Planning, Labour and Inflight Regional Managers.Prepare and process line assessment paperwork for Inflight Operations Managers.Initiate passenger complaint and crew conflict investigations.Administrate the Flight Attendant Modified Work program and submit their time sheets.Other duties as assigned by Inflight Regional Manager or Inflight Operations Manager.Manage the Flight Attendant Uniform program and liaise with Unisync regarding Flight Attendant uniform issues; provide support to Flight Attendants with respect to uniform issues.Monitor Inflight email inbox and phone line;
Manage and respond to routine Flight Attendant requests;
Forward messages to appropriate Inflight Operations Manager as required.Liaise with various departments on behalf of Inflight Services.Communicate regularly with department managers.Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety and the safety of co-workers and customers.Qualifications:
High school diploma is requiredPost-graduate degree or diploma is an asset.Must obtain and maintain a Restricted Area Identification Card (RAIC).Advanced skills in MS Office Word, Excel, Outlook, Teams and PowerPoint.Knowledge of software/systems:
Etrip, Rainmaker, Jazznet, Safety & Quality data base (Coruson), Crew Trac, etc. is an asset.Previous work experience in an administrative role is an asset.Previous experience working in a mixed union and non-union environment is an asset.Exceptional organizational skills.Attention to detail.Self-motivated and resourceful.Possess strong written and oral communication skills.Must be professional and have the ability to deal with highly sensitive information.Problem solving and analytical skills.Ability to meet deadlines.Ability to multi-task.English language required.French language is considered an asset.Benefits of Joining our Award-Winning Team:
Enjoy…
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