Global Compensation Analyst​/Sr. Analyst

Global Incentive Compensation Analyst / Sr. Analyst

Role Overview

The Global Incentive Operations team is responsible for the completion and accuracy of the order‑to‑commission quota retirement process in our Salesforce application. The team owns the ongoing attainment and associated operations for our indirect sales teams. In this role, one must be capable of providing guidance on resolution while adhering to policies and process. This role is critical to our monthly and quarterly commission processes and is an outstanding opportunity to work with our Global Revenue Operations Team in the process of order based commission crediting.

• Manage the monthly commission process for our indirect sales teams, including understanding and applying the commission plan, ensuring calculations comply with the plan, and managing exception requests.
• Manage sales compensation plans within the Incentive Compensation Management (ICM) Tool.
• Resolve case inquiries and be a trusted advisor to our sales team, with frequent communication via commission cases and/or Slack.
• Process corrections and adjustments as they arise.
• Serve as the trusted partner for all upstream and downstream business functions.
• Support projects to promote sales enablement, SOX readiness, systems integrations and overall process efficiencies for global sales organizations.
• Collaborate with Design and Operations Teams to ensure design and policy decisions are executed, including new fiscal year and mid‑year design changes.
• Create policy and process changes while ensuring proper documentation.
• Understand data models, related objects and sales order processes within Salesforce to analyze gaps and implement processes based on existing functionality.
• Leverage technology, such as AI, to drive process improvement and efficiency.

• Incentive Compensation Management tools (e.g., Spiff, Xactly, Callidus, Varicent)
• Tableau
• Basic SQL
• AI (e.g., Gemini, Notebook LM, Slack Agents)
• Quip

• Google Sheets – Advanced
• Microsoft Excel – Advanced
• Slack – Intermediate
• Documentation – Basic
• Salesforce Reports & Dashboards – Intermediate
• Google Slides, Google Docs – Advanced

• Bachelor's Degree in Business, Finance, or related field, and/or 2+ years relevant work experience.
• Strong skills in use of order management or similar systems, preferably previous experience in a CRM environment.
• Strong problem‑solving and critical‑thinking skills, ability to connect the dots.
• Effective communication across functional groups.
• Analytical, written, and oral communication skills; detail and process‑oriented.
• Works well independently and as a strong team player.
• Responsive to tight deadlines and ability to prioritize appropriately.
• Ability to work in a dynamic and fast‑paced environment.

For Ontario‑based roles, the base salary hiring range for this position is CAD 69,600 to CAD 119,600 annually. This range represents base salary only and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Location:

Toronto, Ontario, Canada

Entry level

Full‑time

Human Resources

IT Services and IT Consulting

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.