Client Manager - Insights Tech & Durables - Optics
Job in
Toronto, Ontario, M5A, Canada
Listing for:
NielsenIQ
Full Time
position
Listed on 2026-01-05
Job specializations:
-
Business
Client Relationship Manager, Business Development
Salary/Wage Range or Industry Benchmark: 74500 - 103000 CAD Yearly
CAD
74500.00
103000.00
YEAR
Job Description & How to Apply Below
Job Description
Pay Range - $74,500 - 103, 000 -
this role may also be eligible for a performance-based bonus
Vacancy Status:
This posting is for an existing vacancy
Candidates must be currently located in the Greater Toronto Area (GTA)
As the Manager, Customer Success – Optics, you will be the primary point of contact for key clients in the North America vision care/optics and eyecare space, with focus on contact lenses. You’ll lead customer success initiatives to elevate the NIQ experience at key touchpoints of the customer journey, maximize retention, and support profitable growth.
This role is ideal for a client-focused, analytical professional with deep knowledge of the optics industry.
Responsibilities:
External stakeholders:
Independently manage relationships with clientsLead onboarding and training for new customers in the marketDrive adoption ( activation, reactivation and engagement) of gfknewron and NIQ platformsDeliver insights in a clear and actionable format to support client decision-makingBuild and present category review analyses to identify key market trends, growth opportunities, and competitive dynamics, using a consultative approachOwn end-to-end ad-hoc, scheduled, and proactive business issue analyses, ensuring a comprehensive and strategic approach from briefing to deliveryAct as a trusted advisor and thought leader in the optics and contact lens industryEngage clients in order to measure NPS (Net Promoter Score) based on the service provided to themWork with clients to identify priorities and quantify business opportunities using NIQ solutions, demonstrating clear ROIGather client and industry feedback to inform product teams of necessary improvementsAct as central point of contact for product related questions, such as methodology and qualityFind and build new user base for NIQ offeringsIdentify leads for cross sell and upsell through servicing eventsHelp improve renewal rate by demonstrating clear business outcome and valueMay engage and deliver insights to retailers, on limited occasionsInternal stakeholders:
Collaborate with global teams to align insights with broader strategiesBecome the voice of the customer to relay its needs within different internal organizations (product, operations, quality, business intelligence)Work closely with:
Account Development/Sales team to develop joint business plans, governance meetings, align on customer priorities, support at pre-sales and renewal stages
Product/panel management team, in order to support improvements and quality checks
Retail team, in order support their recruitment efforts and servicing, on occasionStay up to date on relevant knowledge, with deep understanding of NIQ platform and solutionsCollaborate with other business unit teams to identify opportunities for strategic assignmentsCoordination and decision making of how to achieve client outcomes and organization goals, with intermediate complexityMay rely on support from managers when engaging senior client stakeholders or managing high complex situations and projects
Qualifications
Qualifications
5-8+ years of experience in customer success, consulting, market research, or product management in the optics, eyecare, or consumer goods sectorsStrong understanding of the North America vision care/contact lenses industry and retail landscape is desirableStrong presentation and communication skills, client-centric approachAnalytical mindset, comfortable in developing insightful storytelling from large quantitative datasetsExperience working cross-functionally in a matrixed organization.Flexible and open to work in a fast-paced, changing environmentProactive and consistent engagement with multi-disciplined teamsPassion, dedication, and commitmentEagerness to learn, open mindset, team spirit, and an entrepreneurial attitudeWillingness and ability to travel within the as neededAdditional Information
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools…
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