Senior Account Manager - Enterprise

Join to apply for the Senior Account Manager - Enterprise role at Docebo
.

3 days ago Be among the first 25 applicants

At Docebo, AI isn’t just a buzzword - it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time‑saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).

We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work‑life better for real people - not just in theory - you're in the right place.

Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart
: we trust each other, assume positive intent, and make space for the differences that make our team stronger.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.

As an Senior Account Manager – Enterprise at Docebo, you will be pivotal in driving the growth of our clients. Your role will involve managing, expanding and renewing a portfolio of Enterprise accounts, helping ensure clients achieve and extend their learning goals and business outcomes. You will act as one of the main points of contact for your clients, aligning closely with Customer Success Managers to support client needs and facilitate growth.

• Develop and execute growth plans for your book of business.
• Lead processes to expand or modify customer usage of Docebo.
• Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint.
• Use empathy, curiosity, and innovative thinking to understand and meet customer needs.

• Establish and maintain strong relationships with clients, understanding their business initiatives and goals, and be able to develop a point of view from an outside in perspective.
• Interact with senior executives in accounts to both build rapport, develop long‑term relationships and understand their key business and learning strategies.
• Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.
• Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.

• Ensure all account‑related data is current and accurately reflects the status of each account.
• Analyze data to drive strategic conversations and objectives with clients.
• Use data and AI to help develop messaging & demonstrate the strategic value a customer is achieving or can achieve with their current or future offering you are presenting.

• Increase customer satisfaction, loyalty, and retention by creating positive customer experiences that drive customer growth.
• Achieve and exceed sales and retention targets consistently.

• Excellent organizational skills, with the ability to keep pipelines updated and organized.
• Strong communication and rapport‑building skills, capable of leveraging technology for remote interactions.
• Agile and flexible, with the ability to problem‑solve and adapt quickly.
• Ability to deal with senior executives on complex business issues.
• Impeccable negotiation skills and a consultative approach to client interactions.
• Ability to analyze data and make sound, timely decisions.

• Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you.
• Employee Share Purchase Plan.
• Career progression/internal mobility opportunities.
• Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors).

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in‑person collaboration while supporting work‑from‑home when employees need dedicated…