Customer Success Manager

Dear Candidates,

RPS Real Property Solutions is excited to announce that we’re looking for a proactive and relationship-driven Customer Success Manager to ensure our clients get maximum value from RPS’s real estate data and valuation solutions. Own the post-sale client relationship, from onboarding through retention and expansion, acting as the trusted advisor for our customers.

• Customer Success Manager will own the post-sale client relationship, from onboarding through retention and expansion, acting as the trusted advisor for our customers.

• Serve as the primary point of contact for assigned accounts, ensuring high satisfaction and strong adoption of RPS solutions.
• Lead client onboarding, training, and product implementation.
• Monitor account health, proactively addressing risks and identifying growth opportunities.
• Partner with sales to drive renewals and upselling opportunities.
• Gather client feedback and work cross-functionally with product and operations to enhance offerings.

• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.

• University or College degree in Business Administration or Marketing
• 3+ years in Customer Success, Account Management, or related client-facing role (B2B SaaS or real estate/financial services experience a plus).

• Department:
  Sales
• Reporting to:
  Vice President, Business Development
• Business
  
  Hours:
  
  8:00 a.m. to 8:00 p.m., on Monday to Friday
• Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.
• RPS Real Property Solutions is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources at rec

$55,000 - $82,000 a year

Benefits:

• Company events
• Health Care and Dental care
• Employee assistance program
• Life insurance
• RRSP match
• Vision care
• Wellness program

RPS | Real Property Solutions Inc. is committed to attracting, hiring and promoting people based on their skills and abilities to do a job. We support equality of opportunity and culture diversity and are focused on hiring and retaining employees regardless of disability, age, ancestry, colour, race citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex and sexual orientation.

Accommodation for job applicants with disabilities are available upon request during the recruitment process.