Product Manager - Merchant Services, Global Transactions Banking

Title:

Product Manager - Merchant Services, Global Transactions Banking

Requisition

Join a purpose driven, winning team, committed to results, in an inclusive and high‑performing culture.

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best‑in‑class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions helps our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast‑growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top‑tier talent to complement our organization.

This position contributes to the profitability and revenue growth of the Global Transaction Banking portfolio through the development and maintenance of business customers’ payment products and initiatives that maximize market share and customer growth opportunities.

The Product Manager, Merchant Services is responsible for managing the ongoing requirements and go‑to‑market strategies for the Bank’s Merchant Services offering.

The Product Manager works independently, receiving directions from the Senior Product Manager. The manager will also participate in a collaborative and coordinated fashion with interdivisional product and sales groups, such as Bank’s Operational organizations (Legal Counsel, Risk and Compliance, AML, Call Centre, Accounting, Systems, Finance, Credit Solutions and Customer Service, etc.). The Manager must also be comfortable in managing a complex array of external vendors.

Because of the complexities involved in this product line, prior relevant experience in either product management or product development would be a highly desirable asset.

• Support product marketing and sales enablement activities, source targeted opportunities and communications for customers and staff.
• Determine where product gaps may exist with respect to customer needs, competitive offerings, and trends.
• Ensure products are performing as expected and resolve issues that arise in a timely manner with updates to partners and escalations to management as required.
• Own the end‑to‑end process map and ensure accountable stakeholders are operating to the agreed responsibilities.
• Collaborate with the Technology, Sales, and AML/Risk teams to understand and articulate the product vision, including the customer impacts, business/stakeholder value, system dependencies and technological processes, both internal and external.
• Understand the voice of the customer and front‑line staff, and action feedback with stakeholders.
• Manage vendor partnership relationships to support product portfolio.
• Provide ad‑hoc support and subject‑matter expertise to partners as required.

• Determine key product opportunities and issues.
• Provide expertise to sales staff with respect to high potential/complex/customized solicitation for large clients.
• Accompany sales officers on customer/prospect calls as required to provide product expertise.
• Assist with development of customized/technical product sections of sales proposals.
• Respond to and assist with RFP inquiries and liaise with third‑party vendors.
• Ensure product materials (sales aids, brochures, web site content, forms, and User’s Guides) are current and effective.
• Arrange for production of materials and coordinate distribution.
• Conduct/participate in product informational seminars.

• Support the design and implementation of new products or enhancements.
• Perform in an agile project setting for digital products, and waterfall as required.
• Identify and recommend solutions to meet the specific needs for major customers.
• Ensure…