Global -balance Sheet Deposit & Investments Product Manager, Vice President

Services is a market leading, award‑winning provider of cash management, cards, trade and custody solutions to financial institutions, public sector and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross‑border interests and provide integrated reporting and management. Services is a highly innovative organization with a strong digital agenda;

new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth.

The Product Management Lead Analyst is a senior level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.

• Assist in development and analysis of strategic product roadmaps, product enhancement and development, product launches, and product marketing to gain maximum benefit from each product, as well as review surveys and analyze competitive industry landscapes to identify relative trends, threats, and opportunities for product managers
• Participate in day‑to‑day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
• Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
• Provide informal guidance or on‑the‑job training to new team members
• Oversee client and competitor market research, develop product innovation roadmap, and assist product managers in addressing fundamental trials of product commoditization to create an advanced set of solutions
• Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
• Implement team procedures, client problem resolution, and client management
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 6‑10 years of relevant experience
• Knowledge of marketing, credit, acquisitions, product development, and/or analytics
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated analytical skills
• Demonstrated problem‑solving and decision‑making skills

• Bachelor’s degree/University degree. Master’s degree preferred

Globally leads development and launch of "whole products", in the broadest sense (i.e., orchestrate go‑to market, legal diligence, continuous operational improvement, budget/investment spend, partnerships, training, support, etc.).

Understands market and users through research and data. Has a pulse on competitors but also a forward‑thinking view of our client’s expectations. Drives product enhancements, updates to vision/roadmap to maximize client satisfaction and improve business outcomes.

Aligns stakeholders around strategic initiatives and key decisions, e.g., orchestrate and present effective executive reviews with minimal support/oversight.

Understands the business and sees how all functions of the company contribute to the growth of the business. Learns how to get things done organizationally.

Has responsibility to deliver significant direct business results and authoritative advice regarding product development that necessitates a degree of responsibility over technical strategy.

Recommend and deliver process improvements in collaboration with onboarding, operations, technology, and other teams.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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