Senior Product Manager

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

As a Senior Product Manager on the Fulfilment Platform Team, you will shape the end-to-end product experience that enables efficient, reliable order processing, inventory handling, shipping, and delivery. Your work will directly impact the experience of both internal teams (operations, supply chain, warehouse) and external customers. You’ll translate business needs and customer expectations into product vision, strategy, and execution, ensuring we deliver fulfilment solutions that are scalable, cost‑effective, and aligned with broader company goals.

• Lead the fulfilment product roadmap: define vision, strategy, priorities, and milestones in collaboration with cross‑functional stakeholders (operations, supply chain, technology, logistics, customer service).
• Translate customer, operational, and business needs into clear product requirements, user stories, specs, and metrics.
• Oversee the delivery lifecycle: work with engineering, design, and operations to deliver features and improvements, ensuring quality, timeliness, and alignment with business goals.
• Own key fulfilment KPIs / metrics (e.g. order accuracy, lead time, cost per order, warehouse utilization, on‑time delivery)—define, track, report, and iterate based on results.
• Identify and prioritise opportunities for automation, process improvements, and scaling fulfilment capacity—balancing trade‑offs of cost, speed, reliability.
• Perform quantitative and qualitative analysis (data, feedback from operations teams, customer insights) to make informed product decisions.
• Manage stakeholder relationships: ensure visibility into roadmap, trade‑off decisions, risks; negotiate priorities with business leaders.
• Ensure compliance, safety, sustainability, and regulatory considerations are incorporated into fulfilment product designs.

• Experience:
  
  Typically 5+ years of Product Management experience, some experience in eCommerce platform or fulfilment‑oriented products or environments preferred.
• Domain knowledge:
  Familiarity with fulfilment processes (warehousing, inventory management, picking & packing, shipping, last‑mile delivery) is preferred.
• Strategic + execution capability:
  Able to think long term, set a coherent strategy, while still being hands‑on to drive execution, make trade‑offs, and deliver results.
• Data‑driven mindset:
  Comfortable working with large data sets, defining metrics, running experiments, using quantitative + qualitative insights to guide decisions.
• Cross‑functional leadership:
  Proven ability to work across operations, engineering, design, supply chain, with strong stakeholder management.
• Prioritisation & problem solving:
  Strong at breaking down problems, defining the minimum viable solution, making high‑judgment trade‑offs, working in fast‑paced / ambiguous environments.
• Communication:
  Excellent written & verbal communication; ability to present ideas clearly to leadership and to align teams.
• Agile / Product practices:
  Comfortable with agile methodologies, backlog grooming, user story writing, iteration.

• Fulfilment product roadmap is thoughtfully defined, well‑aligned with company priorities, delivering on time.
• Key fulfilment operational metrics (cost, speed, quality) show meaningful improvements.
• Stakeholder satisfaction: internal teams feel collaborating with product is smooth, priorities are clear.
• Fulfilment processes / systems become more scalable, reliable, and cost‑effective.
• Product decisions are well‑grounded in data and feedback; risks and trade‑offs are visible and managed.

• Experience in eCommerce, grocery, or retail fulfilment settings.
• Experience with platform‑level work (services, shared…