Senior Manager,Channel Operations – Partner Programs Job Toronto area,Ontario Canada,Business

Own the operational foundation for Nitro’s global channel business across North America, EMEA, and APAC.
Design, document, and improve scalable processes for partner onboarding, deal registration, partner applications, account mapping, growth planning, incentives, reporting, and partner lifecycle management.
Identify gaps in current channel workflows and partner with cross-functional teams to implement cleaner, more reliable operating models.
Establish clear operational standards, SLAs, and process ownership across Channel, Sales, Rev Ops, Finance, Marketing, Legal, and Partner Operations.
Ensure channel processes are simple enough for field teams and partners to follow, while robust enough to support global scale.
Own the day-to-day administration and continuous improvement of Nitro’s channel technology stack, including Salesforce, Allbound, Pax8-related workflows, and other partner systems.
Manage partner portal structure, access, content hygiene, program materials, and partner-facing resources.
Improve Salesforce workflows related to partner accounts, deal registration, partner applications, opportunity routing, partner attribution, and reporting.
Identify and resolve system friction that slows partner activity, causes misrouting, reduces adoption, or creates internal confusion.
Support the operational delivery of Nitro’s Partner Program across partner types, tiers, and regions.
Manage partner onboarding workflows from application intake and agreement execution through portal access, enablement, and first deal registration.
Operationalize partner program components including deal registration, rebates, incentives, margin programs, incumbency protection, cost-plus processes, MDF, partner tiering, and program eligibility.
Maintain current documentation for channel programs, partner rules of engagement, process guides, and internal field instructions.
Partner with Channel leadership to ensure programs are consistently executed across regions while allowing for necessary regional nuance.
Own channel performance data and translate it into clear, actionable insights for Channel leadership and cross-functional stakeholders.
Build and maintain dashboards covering partner revenue, pipeline, partner-sourced and partner-influenced opportunities, deal registration activity, partner engagement, portal activity, campaign participation, and program performance.
Provide reporting to support QBRs, partner business planning, regional reviews, executive updates, and internal operating reviews.
Analyze partner performance to identify top contributors, at-risk partners, inactive partners, growth opportunities, and program gaps.
Track key channel metrics including bookings, pipeline creation, NRR, expansion revenue, deal registration conversion, partner activation, account mapping sessions, growth planning sessions, and partner lifecycle progression.
Use AI, automation, and workflow tools to streamline manual channel operations processes.
Identify opportunities to automate partner intake, data enrichment, account matching, partner routing, reporting preparation, enablement follow-up, and field notifications.
Partner with Rev Ops and Sales Development to improve workflows involving Clay, Claude, Gong, Salesforce, Hub Spot, and related tools.
Build scalable operating models that reduce dependency on manual tracking, one-off Slack follow-ups, and tribal knowledge.
Help create a more intelligent channel engine that improves speed, accuracy, and consistency across the partner ecosystem.
Act as the operational bridge between Channel and the internal teams required to support partner success.

Requirements

7+ years of experience in Channel Operations, Partner Operations, Revenue Operations, Sales Operations, or Partner Program Management within a B2B SaaS environment.
Experience owning or significantly improving channel operating models, partner programs, CRM workflows, and partner-facing systems.
Hands-on Salesforce experience required; experience with partner portals, marketplace platforms, and partner ecosystem tools strongly preferred.
Experience with tools such as Allbound, Pax8, Hub Spot, Gong, Clay, Claude, Tableau, or similar platforms preferred.
Demonstrated experience administering partner programs, including deal registration, onboarding, incentive management, partner tiering, rebates, MDF, reporting, and partner lifecycle workflows.
Experience working across global regions, including North America, EMEA, and APAC, strongly preferred.
Experience building…

Senior Manager, Channel Operations – Partner Programs