Senior Associate, Verticals - Drive Strategy & Operations

About the Team

Door Dash Drive is our white label fulfillment platform powering e-commerce for merchants on and off the Door Dash platform. The Drive New Verticals team partners with merchants across Grocery, Convenience, Retail, and Pharma to strategically and operationally address their e-commerce and logistics needs through our three-sided marketplace.

We are looking for a Senior Associate to join our New Verticals Drive Strategy & Operations team, passionate about scaling high-growth products. This team focuses on growing Last Mile Delivery and Dasher Shop & Deliver for our Drive partners, with this role specifically focused on Dasher Shop & Deliver. In this role, you will unlock accessibility to local businesses on their own terms by launching new products and services to expand both Door Dash's and merchants' total addressable market.

You will work on growth, profitability, and merchant strategy initiatives to scale our Dasher Shop & Deliver offering across Grocery and other New Verticals categories. You will partner cross-functionally to improve product quality and operational excellence, contribute to the ideation, testing, and execution of new services and features, and support profitability efforts through data-driven recommendations, financial modelling for merchant negotiations and new-net merchant contracts, and account optimization initiatives.

Reporting to the Manager of Drive Strategy & Operations, you will work cross-functionally with Product, Engineering, Sales, Operations, Finance, and other teams to make your vision a reality. We operate in a hybrid model, so we spend a few days a quarter in person together, but all our offices are open should you choose to go in more regularly.

You're excited about this opportunity because you will...

• Strategize:
  You will develop the strategy to best serve our customers, thinking at a deeply strategic level about the success now and 3+ years out.
• Operate :
  You will get to the lowest level of detail to identify opportunities and scale solutions. You will work directly with internal and external partners to execute short- and long-term plans, serving as a cross-functional enabler and strong operator.
• Analyze. You will use data to root-cause problems, identify opportunities, build business cases, develop solutions, and ideate net-new initiatives.
• Build:
  You will develop and lead 0 to 1 opportunities, creating the roadmap for future growth vectors and determine how to invest our resources to achieve desired outcomes. You'll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
• Collaborate :
  You value partnerships, and will excel at working across Operations, Finance, Product, Sales, Engineering, and more to bring new products and services to merchants.

We're excited about you because...

• You have an extreme sense of ownership. You display extreme ownership for the products and business lines that you are responsible for. You never shy away from raising your hand to solve ambiguous problems and are able to motivate and empower your teammates to go above and beyond.
• You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking.
• You're an analytical powerhouse. You let data win arguments and are comfortable pulling your own data in SQL and modeling in Excel to identify opportunities and build clear business cases. You can translate complex findings into concise, compelling recommendations for both internal stakeholders and merchant partners. You've adapted to AI tooling and are comfortable using Claude, Cursor, Gemini and/or Copilot to improve and enhance your work.
• You're relentless. You do what it takes to win, no matter what.
• You're a team player. You're able to work cross-functionally across internal & external stakeholders, ranging from technical & non-technical teams. You meet people on their level.
• You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
• You're a builder. You enjoy building from the ground up and excel in creating structure and process.
• You have 2-4 years of experience ideally in logistics, tech, consulting, startups, AI or other related fields.
• You have a completed Bachelor's Degree.

Actual compensation within the pay range listed below will be decided based on factors…