Senior Associate - Merchant Strategy & Operations

Senior Associate - Merchant Strategy & Operations About the Team

The Merchant is at the core of Door Dash. The Merchant Team, one of the largest in the company, powers many facets of our business and is one of the primary drivers of growth and revenue. On the Merchant Strategy & Ops team, our mission is to have best‑in‑class restaurant selection, build cutting edge services for our merchants to grow their business, and help our partners operate seamlessly.

We are looking for an operator with a strong bias to action who loves using data and getting creative to solve problems. You’ll join our Merchant Selection team, where we operate relentlessly towards ensuring we strike the best possible deals with our merchants, to enable us to grow our restaurant selection in a sustainable manner. Specifically, you will take ownership of our Merchant Retention function.

This role is critical in helping ensure Door Dash maintains the existing selection on our platform, by partnering closely with our account teams to drive value for both our merchants and Door Dash. You will size and model deal opportunities, develop new processes to predict and prevent churn, build compelling packages for our sales teams to pitch and will be responsible for making strategic tradeoffs to find the optimal investments for us to deploy.

• Strategize – Devise and execute initiatives against the overall Selection strategy, focused on how we can get the most out of our agreements with merchants
• Optimize – Build the best merchant revenue engine so Door Dash continues to offer the highest quality selection for its customers and retain our merchants
• Partner: You love equipping other teams with what they need to be successful. You are able to take feedback and put it into action.

• 3+ years of experience in consulting, strategy, finance, analytics or business operations experience
• Financial modelling experience is required
• A proven track record of analytical problem solving, managing cross‑functional initiatives and stake‑holders, and succeeding in a fast moving environment
• An analytical mindset and can deliver actionable recommendations out of complex datasets; SQL experience is preferred
• Bachelor’s Degree or higher

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full‑time employees, Door Dash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$97,000 - $121,000 CAD

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the…