Partner Relations Coordinator

Elevate Your Career and Impact at Second Harvest

Location: Must be based in Toronto/GTA

Date: August 2026

Department: National Operations – Food Rescue

Reports to: Senior Operations manager (Toronto)

Status: Full-Time (New vacancy)

Work Type: Hybrid (As needed)

Time Required on Site: As needed

The Opportunity Awaits—Where Passion Meets Impact!

Second Harvest is Canada’s largest food rescue organization and the expert in perishable food recovery. We rescue surplus, unsold food from across the supply chain and redistribute it to non-profits across the country to feed communities. Demonstrating our values of Innovation, Impact and Integrity, we strive for No Waste. No Hunger.

If you are ready to bring your expertise and innovation to a mission-driven organization, this is your moment.

Think we're just about redirecting food surplus? Think bigger.

Here’s why Second Harvest is your next career leap:

• Pioneers in food rescue, we are a renowned leader in perishable food redistribution across Canada.
• With a mission fueled by a no-waste, no-hunger ethos, we're not just changing the game—we're rewriting the rules.
• Our strategic approach aligns with the United Nations’ Sustainable Development Goals (SDGs), making every day a step towards global change.

The Role:

As the Partner Relations Coordinator (Toronto), you will play a key role in supporting and strengthening Second Harvest's network of non-profit partners across Toronto, Brampton, and Mississauga. Reporting to the Senior Operations Manager (Toronto), you will build and maintain strong partner relationships, deliver exceptional customer service, and serve as a trusted point of contact for our non-profit partner network.

As a trusted ambassador for Second Harvest, you will collaborate closely with partners and internal teams to support partner success, address inquiries and concerns, and ensure a positive and consistent partner experience. You will also support the annual compliance process, helping to maintain accurate records and ensure partners meet Second Harvest's terms and conditions.

This position requires strong relationship-building skills, exceptional customer service, diligence, and the ability to collaborate effectively with both partners and internal stakeholders in support of Second Harvest's mission.

Your Impact:

Partner Relations & Customer Excellence:

• Build and maintain positive relationships with non-profit partners across Toronto, Brampton, and Mississauga.
• Serve as a professional ambassador for Second Harvest, ensuring a positive and consistent partner experience.
• Deliver exceptional customer service through timely, professional, and solution-focused support.
• Respond to partner inquiries, support tickets, and Food Rescue App-related questions from partners and donors.
• Ensure first responses to partner and app inquiries are provided within two business days.
• Function as a liaison between non-profit partners and Second Harvest Operations, advocating for partner needs while supporting organizational objectives.
• Identify, troubleshoot, and resolve partner and app-related issues, escalating concerns and recommendations to the Senior Operations Manager as required.
• Maintain accurate records of partner interactions, inquiries, and resolutions.

Partner Audits & Compliance:

• Coordinate and support the annual compliance audit process for Second Harvest's non-profit partner locations across Toronto, Brampton, and Mississauga.
• Ensure audit records, documentation, and partner information are complete, accurate, and up to date.
• Schedule and conduct audit calls with partners, professionally representing Second Harvest and gathering all required information.
• Monitor compliance requirements and follow up with partners to ensure completion of outstanding actions.
• Identify…