Manager, Client Engagement - Wayfinding

Our Company

Brand Active specializes in the financial analysis, strategy,and logistics of rebrand implementation. Since 1998,we’vehelped many of the world’s most valuable brands plan, budget, and implement brand change—optimizing spend, improving efficiency, and reducing complexity along the way.

That same combination of strategy, analysis and practical implementation is at the heart of our growing way finding practice. We bring together user experience, design thinking and strategic problem solving to help people navigate complex environments more easily.

At its core, way finding is about understanding how people experience and move through a space, then designing a better journey. We work with complex organizations, particularly healthcare systems, to identify where people struggle to navigate and uncover the underlying factors contributing to those challenges. From there, we translate those insights into strategies and practical solutions, from system-wide frameworks for large, multi-site organizations to more detailed recommendations for individual locations,

Our work spans strategy through implementation. We define the future experience, develop and test solutions, and help clients bring recommendations to life across signage, communications, maps, digital tools, branded environments and human support.

Across all our work, we help clients solve complex problems, make smarter decisions, save time and money, and create experiences that work in the real world. Learn more about our approach to way finding.

Brand Active is currently seeking a Manager, Client Engagement - Wayfinding to join our growing way finding practice. This is an opportunity to lead complex, strategic work while helping shape and grow an evolving area of our business.

In this client-facing consulting role, you will lead way finding engagements from discovery through implementation, working closely with clients and cross-functional Brand Active teams. You will conduct analysis, synthesize qualitative and quantitative insights, frame complex challenges, develop strategies and solutions, and test and refine them in real-world environments. Ultimately, you will translate your findings into clear, actionable recommendations our clients can implement

We are looking for a curious, structured thinker who enjoys solving complex problems, and is comfortable working through ambiguity. You should be able to quickly make sense of new information, develop a point of view, and make sound, defensible recommendations. Strong client leadership, facilitation, project management, communication and strategic problem-solving skills are essential.

Develop way finding strategies and solutions

• Lead discovery through stakeholder interviews, workshops, document review, observational research and on-site assessments of the end-to-end user journey and experience.
• Synthesize qualitative and quantitative information to identify root causes, map key journey and decision points, and define and prioritize the most important opportunities for improvement.
• Develop a clear strategic point of view on the future way finding experience, balancing user needs with operational, brand, and digital- and physical-environment considerations
• Develop system-wide way finding guidelines for large, multi-site organizations, that establish scalable structures for how locations and destinations are organized and named, how information is prioritized, and develop guiding principles and standards for how way finding tools should work together.
• Develop detailed recommendations for individual locations, applying system-wide guidelines where they exist and using sound strategic judgment to address the unique needs of each environment.
• Create recommendations…