Senior Manager, Privacy Compliance

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Manager, Privacy Compliance

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.

We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands‑on experience and mentorship, to turn your curiosity into a career built on your own terms.

Are you ready to redefine what’s next?

In this role, you will bring together leadership, compliance expertise, and relationship management to help our technology‑focused business be dynamic and well‑controlled. You will be on a team that provides expert advice to the business on privacy issues and legal requirements. You thrive in an agile, fast‑paced environment. You are a strong relationship builder, who has experience with influencing and consulting with a diverse group of business leaders and corporate stakeholders.

• Working with the Chief Privacy Officer, the Senior Manager, Privacy Compliance is responsible for the daily operation and administration of the Privacy Program;
• Communicating key regulatory developments and changes to all relevant stakeholders and assist with the implementation of necessary changes so Capital One Canada remains compliant;
• Serving as a privacy subject matter expert, advises business unit stakeholders on the application of federal and provincial regulatory requirements for new products, business initiatives and processes, including privacy impact assessments;
• Providing effective review and challenge to processes and results; driving customer‑focused solutions;
• Liaising with relevant regulators, including the Office of the Privacy Commissioner, in order to respond to requests for information and notify of potential breaches of relevant regulations;
• Participating in any regulatory examinations and/or internal audits of the privacy program impacting Capital One Canada;
• Investigating and responding to any privacy requests, complaints and inquiries in accordance with Capital One’s policies, standards, procedures and processes;
• Developing and document oversight of activities undertaken by the Enterprise Privacy team on behalf of Capital One Canada;
• Assisting the Chief Privacy Officer on all matters related to the privacy framework and mandate;
• Assisting the Chief Privacy Officer in establishing written policies and procedures regarding privacy for Capital One Canada in compliance with Canadian regulations and Capital One Enterprise policies;
• Supporting the development and delivery of privacy training to business unit stakeholders;
• Understanding expectations from external entities, such as auditors and regulators, and partner with first line leadership on ensuring compliance;
• Supporting the development and delivery of privacy training to business unit stakeholders; and

• Identifying emerging regulatory risks;
• Driving changes to ensure risks are appropriately mitigated and compliance oriented processes remain effective;
• Ensuring associates remain current on regulatory changes, and provide effective business support and challenge;
• Ensurin…