Operations Coordinator - Client Service Administration and Process

Position: Operations Coordinator - Client Service Administration and Process Support
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Operations Coordinator
- Client Service Administration and Process Support
- Toronto

Requisition

Business Unit:
Fitch Learning

Category:
Project Management

Location:

Toronto, ON, CA

Date Posted:
Oct 1, 2026

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.
Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational work streams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.

Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.

Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.

Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.

Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.

You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.

You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.

You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:

Experience working with licensure exam delivery and working in a regulatory environment

Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.

Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.

Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.

Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system…