Operations Journey Analyst
Listed on 2026-10-03
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Business
Business Analyst, Data Analyst, Business Systems & Technology Analysis
Richardson Wealth Management is on a transformation journey and want to develop and implement an industry-changing digital strategy that will enable the firm to deliver an unmatched, seamless digital experience for clients and advisors and find new ways to serve clients, integrate digital touchpoints and channels to improve operational efficiencies and attract the next generation of client, advisor and employee with flexible options for engagement.
As and Operations Journey Analyst
, you will support the Journey owners with market and user research, journey optimization (e.g. experience redesign), journey orchestration and agile delivery and execution.
This is an existing vacancy.
About you Strategy / Value Focus– Partners withthe journey owners andkey stakeholders to articulatejourneyvision; documents problem / opportunity and broader context; defines the desired future states using outcomes as measures of success and with a strong focus on experience andvalue delivery
Business Needs Discovery, Visualization, and Validation– Collaborates with journey ownersand other stakeholders to identify business needs; captures / presents business needs asjourney mapsand visualized requirements
Stakeholder Engagement / Communication– Identifies stakeholders and ensures they are actively providing necessary inputs to teams
Knowledge Centre for the Team– Acts as the team’s central point for business /experience knowledge and ensuresUX Designers,Process Engineers, Product Ownersand other team members have necessary information and knowledge to complete their activities
Collaboration Facilitator– Engages the right set of staff within the team based on desired goals to facilitate collaborative working sessions
Proactive Issue Identification –– self-organizes around risks / issues / blockers; raises them as soon as they are identified or appear
Continuous Improvement Support– Practices continuous improvement and is on the constant lookout for opportunities; provides and adapts to continuous feedback positively
Key Responsibilities- Works in collaboration withthe journey ownerand the product ownertoable to translate business concepts into easy-to-understand technical language
- Supports the journey ownerin defining and documenting the optimized journeys
- Works in collaboration with the journey owner to organise and facilitate program increment planning (PI planning)
- Helps the Journey
Owner define and own the value definition ofthe Epis and acceptation criteria of the stories - Collaborates with theIT delivery team toenable them toprovide a delivery estimate for user stories to gaina team commitment
- Works ahead of the delivery team todefine optimized journeys for nextiterationsofepics and features
- Helps in acceptance criteriacreationin a format that supports Acceptance Test Driven Development
- Provides discipline, rigor, andbusinesscontextto the requirements definition and validation process
- Is an effective facilitator for delivery team to deliver incremental units of business value
- Can decompose and describe business needs asepics and features while enabling incremental delivery
- Can visualize business needs /requirementsasepics,features and stories
- Collaborates with key stakeholders to complete required artifacts
- 2 years' experience as journey analyst or business analyst in a business context
- Understanding of the Wealth Management industry and regulatory environment
- A passion for client and advisor experience, with concrete achievements
- An excellent capacity to understand and analyze client and advisor needs, with an overall view of related processes
- Strong coordination skills across multiple stakeholders and departments
- Able to work in complex environments and in the context of transformation, with multiple stakeholders
- Degree in Business or Marketing
The expected annualized base salary range for this role is $60,500-$93,600.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity. Richardson offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a group RRSP matching plan and paid time off.
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