Tax & Law Technology - Process Transformation - Manager​/Senior Analyst

Location:

Toronto

Other locations:
Primary Location Only

Date:
Oct 1, 2026

Requisition

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

As a Business Transformation Manager within the Canada Tax Technology Group (CTTG), you will play a key role in shaping and advancing the future of tax service delivery. You will partner with tax professionals, operations teams, and technology stakeholders to identify business challenges, streamline processes, and implement technology-enabled solutions that improve efficiency, quality, and the client experience.

This is a strategic, highly collaborative and hands‑on role that bridges tax, business and technology. You will be responsible for understanding how tax teams work, identifying opportunities for transformation, and helping guide initiatives from concept through implementation and adoption.

This job posting relates to an existing vacancy within our organization.

Your Key Responsibilities

• Lead business transformation / process transformation initiatives across Canadian Tax service lines, identifying opportunities and helping design technology solutions to improve efficiency, consistency, scalability, and quality.
• Partner with tax professionals and business stakeholders to understand pain points and inefficiencies, and design technology solutions.
• Facilitate workshops, discovery sessions, and process assessments to identify current-state challenges and future-state opportunities.
• Support the development and deployment of technology-enabled solutions, including workflow tools, automation initiatives, digital platforms, and process improvements.
• Create current state or future state process maps or other documentation as needed.
• Develop transformation roadmaps, business cases, implementation plans, and success metrics.
• Monitor transformation outcomes and continuously identify opportunities for improvement.
• Prepare and deliver status updates, and recommendations for leadership as needed

Skills and Attributes for Success

• Strong strategic thinking and problem‑solving capabilities, with the ability to identify root causes and develop practical, scalable solutions.
• Ability to analyze complex business processes and redesign them for improved performance and user experience.
• Strong technology acumen and understanding of modern technology solutions including AI.
• Exceptional facilitation, communication, and stakeholder management skills.

To Qualify for the Role, You Must Have

• 7+ years of experience in business transformation, process transformation, process improvement, technology solution design, operational excellence, project management, or a related field.
• Experience leading cross‑functional initiatives involving business and tax stakeholders.
• Experience gathering business requirements and converting them into actionable recommendations and solutions.
• Bachelor’s degree in Business, Commerce, Accounting, Finance, Information Systems, or a related field.

Ideally, You'll Also Have (Nice to have but not required)

• Experience working within tax, accounting, professional services, finance, or compliance environments.
• Understanding of Canadian tax processes and service delivery models.

What we offer you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards…