Operations Lead

About Bluelime Technical Services
Bluelime Technical Services (BTS) is a Canadian construction and project services firm supporting major utilities with transmission and distribution projects across Ontario. Our Project Management Office (PMO) delivers a portfolio of concurrent capital projects spanning preliminary engineering, detailed design, construction support, and close-out — all governed by the client's procurement, invoicing, and reporting standards.

We are a small, focused team where every role has genuine influence on how work gets done. We invest in tooling, process, and people, and we look for team members who take pride in delivering clean, defensible work under time pressure.

Position Purpose
The Operations Lead role will support and own the end-to-end health of PMO operations processes: capacity planning, estimating, proposal preparations, invoicing, change management, reporting, and client-facing operational communication. The Operations Lead partners closely with the Director, Portfolio Leads, and Project Managers to ensure that internal workflows run on time, client commitments are met, and the tools that support both are continuously improved.

This is a hands-on role. The Operations Lead does the work, improves the work, and coaches others through the work.

Key Responsibilities
Client-Facing Coordination

Act as the day-to-day operational point of contact for the utility client's counterparts on resource onboarding/offboarding, reporting, estimating, invoicing, and change management matters.

Represent BTS in operational meetings with the client. Present spend trajectories, forecast changes, and portfolio-level updates with clarity and composure.

Draft client-facing correspondence on scope changes, PO uplifts, and schedule extensions.

Anticipate client questions and prepare briefing materials for the management in advance of leadership meetings.

Provide for and support reporting for the various portfolio’s within PMO.

Reporting & Analysis

Develop and support Power BI tools for reporting purposes

Produce weekly, biweekly and monthly portfolio summaries

Analyze FAC (Forecast At Complete) against budgets across the portfolio and flag projects requiring change orders early.

Reconcile PO’s against SAP on a regular cadence.

Prepare status update agenda, minutes and reports for the Director and client as requested — turnaround typically same-day or next-day.

Tools & Process Improvement

Maintain and improve the PMO's tools

Identify manual processes that should be automated and either build the automation

Document PMO Standard Operating Procedures (SOPs) and keep them current as processes evolve.

Champion consistent file naming, version control, and archival practices across the PMO.

Team Support

Coach Portfolio Leads and Project Managers on the correct use of PMO tools and processes.

Onboard new PMO team members on operational workflows.

Contribute to a collaborative team culture where questions are welcomed and improvements are surfaced.

Core Competencies

Communication Skills Exceptional written and verbal communication. Comfortable drafting client-facing correspondence, chairing internal meetings, presenting portfolio updates to senior leadership, and translating technical detail into concise business language for non-technical stakeholders.

Time Management Ability to prioritize competing demands across multiple projects and stakeholders. Meets internal and client-facing deadlines consistently without prompting.

Recognizes when to escalating versus when to defer, and manages personal capacity to sustain output over long delivery cycles.

Client-Facing Skills. Poise and professionalism when engaging directly with utility client Project Managers, procurement staff, and technical leads. Builds and…