AVP, Transformation Delivery, Transition and Readiness
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Company 1 - The Manufacturers Life Insurance Company
Full Time
position
Listed on 2026-10-11
Job specializations:
-
Business
Change Management, Operations Management
-
Management
Change Management, Project & Program Management, Operations Management
Job Description & How to Apply Below
Manulife Canada is transforming how operational work is received, processed, routed, completed and measured across servicing functions. This includes retiring legacy workflow platforms, re-engineering operational processes, modernizing technology architecture, and introducing reusable AI-enabled automation capabilities that improve service, strengthen controls, and create a more scalable operating model. This position will help lead the transformation program supporting this vision while establishing reusable business and technology capabilities that can be applied across future modernization initiatives.
The AVP, Transformation Delivery, Transition & Readiness will play a pivotal leadership role in one of Manulife Canada's largest operational transformation programs. The successful candidate will be accountable for integrated program delivery, transition management, operational readiness, release governance, and execution of the legacy workflow system retirement roadmap across multiple transformation waves.
This role sits at the intersection of operations, technology and delivery. The successful candidate will ensure business capabilities are deployed safely, the organization is prepared to operate through interim states, and transformation outcomes are successfully scaled across the enterprise.
Position Responsibilities:
The AVP, Transformation Delivery, Transition & Readiness is accountable for planning, coordinating, governing and executing the transformation roadmap. The role leads the Program Management Office while also establishing the transition strategies, release governance, readiness practices and operating-model controls required to move the organization from current-state operations to future-state operations. The role owns delivery execution and operational implementation of the transformation.
Program and Portfolio Delivery
Own the integrated transformation roadmap.Govern program schedules, milestones and delivery commitments.Manage critical path dependencies and inter-workstream coordination.Lead program governance forums and executive reporting.Establish delivery performance measures and escalation mechanisms.Maintain integrated views of scope, timeline, financials and risks.PMO Leadership
Lead and develop the Program Management Office.Establish governance processes, standards and controls.Manage executive reporting, dashboards, status reviews and Steering Committee materials.Oversee RAID management and dependency tracking.Coordinate planning across business, technology and delivery workstreams.Transition Management
Develop the enterprise transition strategy for workflow system retirement.Define interim-state operating models and deployment approaches.Establish coexistence strategies for legacy and future-state environments.Coordinate cutover and rollout planning across business units.Manage hypercare, stabilization and post-deployment support activities.Ensure operational continuity throughout transformation waves.Operational Readiness
Define operational readiness frameworks and checkpoints.Establish release-level go-live criteria.Coordinate readiness assessments across business and technology stakeholders.Ensure operational support models are established and sustainable.Govern release approvals and deployment decision processes.Integration Readiness & Ecosystem Coordination
Govern cross-platform dependency management.Coordinate ecosystem readiness activities across impacted applications.Track platform onboarding, retirement and transition activities.Monitor system integration risks impacting rollout schedules.Partner with Architecture, Engineering and Technology leaders to establish release readiness.Govern temporary bridge solutions required during transformation waves.Workflow System Retirement Execution
Maintain workflow system retirement execution plan.Track retirement dependencies and readiness criteria.Coordinate enterprise-wide retirement planning activities.Ensure all retirement risks are identified and managed.Support final platform decommissioning and transition activities.Required Qualifications:
10+ years leading large-scale enterprise transformation programs.Experience managing multi-year technology and operations transformation initiatives.Proven track record establishing PMO and governance functions.Experience executing phased technology migrations and platform retirements.Strong understanding of operational readiness, deployment management and transition planning.Experience managing…
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