Principal Technical Program Manager, AFT Quality

At the intersection of machine learning, computer vision, and large-scale fulfilment operations,  Amazon’s AFT Quality team  is tackling some of the most complex technical challenges in the business world. Based in  Toronto, Ontario , this  Principal Technical Program Manager  role sits at the heart of a global effort to keep Amazon’s fulfilment network running with precision — ensuring that the virtual and physical state of inventory remains aligned across hundreds of warehouses worldwide.
This isn’t your typical TPM position. You’ll be driving  org-wide strategy and roadmap definition  for ambiguous, high-impact problems, collaborating with scientists and engineers on state-of-the-art AI applications, and leading cross-functional initiatives that directly affect customer satisfaction and operational costs at a scale few organizations ever reach.

About the Role:

Principal Technical Program Manager, AFT Quality   The  AFT Quality organization  builds automated, algorithmic solutions that prevent, detect, and correct inventory issues across Amazon’s global fulfilment network. As a Principal TPM, you’ll define the strategy and roadmap for solving the most complex operational problems that emerge in fulfilment at scale — from products disappearing and reappearing in unexpected locations to reconciling billions of transactions driven by both human and robotic input every year.

You’ll partner with product owners, scientists, and senior leadership to shape requirements for new product offerings and  own end-to-end delivery of large-scale programs  that advance long-term organizational goals.
This role demands someone who can engage confidently with executives and principal engineers alike, challenge technical proposals, mentor TPMs and engineers, and dive deep into data or code when needed. You’ll be expected to  invent the mechanisms and metrics  that transform ambiguous, complex initiatives into measurable outcomes — while communicating progress and strategy clearly to senior stakeholders across the organization.
Benefits and Salary   The  base salary range for this position is $157,600 to $263,200 CAD annually . As a total compensation company, Amazon’s overall package may also include sign-on payments and  Restricted Stock Units (RSUs) . Final compensation will be determined based on experience, qualifications, and location. Amazon offers a comprehensive benefits package including  medical, dental, and vision coverage , basic life and AD&D insurance, a  Registered Retirement Savings Plan (RRSP) , a  Deferred Profit Sharing Plan (DPSP) , maternity and parental leave options, paid time off, and additional resources to support health and well-being.
Responsibilities   In this role, you’ll be operating at the nexus of  artificial intelligence, robotics, and fulfilment operations  — defining strategy, leading cross-functional programs, and building the automated approaches that keep Amazon’s inventory ecosystem healthy at global scale. Every responsibility listed below contributes directly to customer satisfaction and cost efficiency across hundreds of fulfilment centres worldwide.
Define strategy and roadmap  for solving complex, ambiguous problems that emerge throughout fulfilment operations, driving org-wide alignment on the path forward
Partner with customers and stakeholders  to shape requirements and specifications that define new product offerings from the ground up
Collaborate with scientists  to apply state-of-the-art AI technologies, including computer vision, to overcome challenges unique to the scale of Amazon’s operations
Own end-to-end delivery  of large-scale programs that advance the organization’s long-term goals of improving customer satisfaction and lowering costs
Lead…