Director, Strategy and Operations

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Requisition
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:
This Director Level role is a strategic operational leader within the Enterprise Data and AI Platform organization, responsible for driving workforce optimization, engagement, communication, and innovation outcomes. This role enables the SVP & CIO’s strategic agenda by ensuring that human capital, vendor engagement, and organizational communications are optimized to deliver measurable value, efficiency, and cultural impact across a global technology function.
The Director leads cross-functional initiatives spanning workforce strategy, contract and vendor optimization, communications and branding, and innovation and early talent development, ensuring alignment with Enterprise Data and AI Platform technology roadmap and operational priorities.

Is this role right for you? In this role you will:

Translate strategic priorities into an integrated portfolio roadmap, investment plan, and delivery priorities.

Maintain visibility of portfolio outcomes, milestones, investment decisions, and strategic trade-offs.

Support annual and multi-year planning processes, including roadmap and funding decisions.

Monitor delivery across initiatives, identifying cross-program dependencies, risks, constraints, and execution gaps.

Coordinate with program, product, engineering, architecture, risk, finance, and business teams to ensure portfolio alignment.

Drive disciplined management of scope, milestones, commitments, and portfolio-level outcomes.

Manage portfolio budgets, forecasts, actuals, and financial performance.

Support business cases and investment decisions, including FTE, contractor, and vendor capacity requirements.

Track workforce demand and capacity against portfolio priorities.

Identify opportunities to optimize spend, reduce duplication, and improve return on investment.

Executive Reporting & Insights:

Develop concise executive and Steer Co reporting on portfolio health, delivery progress, investments, risks, and decisions required.

Provide data-driven insights and recommendations to senior leadership.

Establish portfolio KPIs and reporting that connect delivery progress with measurable business outcomes.

Ensure risks and emerging issues are surfaced early with clear mitigation and decision paths.

Metrics, Dashboards, and Reporting:

Own design and governance for Enterprise Data and AI Platform’s dashboarding framework, ensuring timely, accurate, and insightful reporting for executives.

Track and communicate key performance indicators (KPIs) and key risk indicators (KRIs) across workforce capacity, engagement, financial optimization, and innovation delivery.

Partner with data and analytics teams to enhance automation, transparency, and decision support for CIO and leadership forums.

Strategic & Operational Leadership:

Contribute to strategic planning cycles, leadership offsites, and transformation programs.

• Represent the Enterprise Data and AI Platform strategy and operations function across enterprise technology leadership forums.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Bachelor’s degree in business, Human Resources, Communications, or a related field; MBA preferred.

10+ years of experience in workforce management, operations, or strategic communications ideally within technology, financial services, or a professional services environment.

Proven ability to lead cross-functional programs with measurable business impact and stakeholder alignment.

Strong financial and contractual acumen with demonstrated experience optimizing vendor and resource…