Manager, Change Management; English​/Spanish), International Commercial Banking

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Requisition
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s International Banking division is a diverse and dynamic network that provides financial advice and solutions to more than 12 million retail, corporate, and commercial clients. With a presence in over 15 countries—including Mexico, Chile, Peru, Colombia, Brazil, Uruguay, and key markets across Central America and the Caribbean—our footprint offers unparalleled connectivity within the North American corridor. These regions feature favorable demographics and present significant opportunities to expand banking penetration and deliver innovative solutions.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

The International Commercial Technology Transformation team is a high-performing, flexible team that operates at the intersection of commercial banking, technology, product, design and delivery. The team is responsible for driving large-scale digital transformation initiatives across International Commercial Banking's footprint, ensuring successful adoption of new capabilities, technology solutions, and operating models while maintaining compliance with governing regulations, internal policies, and procedures.

The Manager, Change Management will lead organizational readiness, stakeholder engagement, communications, training, and adoption activities supporting technology transformation initiatives across 12 international markets. This role is responsible for ensuring employees, leaders, and business partners are prepared, engaged, and equipped to successfully adopt new solutions and ways of working.

• Collaborate with Product, Technology, Process Owner teams, and Banking other business partners, to develop and support change experience plans for new or changing technology implementations and capabilities: identify experience gaps, coordinate training sessions across ICB country footprint (training facilitation may be required), draft, coordinate, and implement communications strategy
• Conduct change impact assessments to identify organizational, process, technology, and people impact across multiple stakeholder groups and countries
• Supports the validation and enablement of customer support models at and following launch
• Coordination of training work streams and communications amongst partners to ensure all changes (e.g. banking, risk, local commercial centres and E.O.) preparedness for supporting customers through product and service launches
• Act as an expert on our customer operations, internal and customer escalations, and drive process improvements with the goal of keeping our customers happy – even when things go wrong
• In partnership with the platform support team, ensure that customer feedback is being captured, analyzed, and actioned – both in preparation for and throughout the duration of a launch to provide the best possible customer experience
• Report on adoption results and how to gauge platform/capability satisfaction to measure communication effectiveness and using insights to strengthen engagement outcomes
• Foster a high-performance environment that encourages innovation, learning, and transparency

• Fluency in English and Spanish is required
• PROSCI Change Management Certification is preferred
• Experience and understanding of project logistics and operations
• Project management experience in a software delivery capacity is an asset. PMP or Agile certifications are considered a plus
• Excellent analytical skills to find insights from multiple…