Business Technology Lead - Power Platform Workflow Automation Job Toronto area,North York Ontario Canada,Business

Location: North York

SUMMARY

The Business Technology Lead - Power Platform Workflow Automation is responsible for on going management of a complex cross service line technology solution, including facilities, projects, space/occupancy planning, energy, and business analytics technologies. The role is accountable for interfacing with multiple business units within BGIS, with BGIS Information Technology and client account to understand client expectations and to bring various concerned parties together to obtain requirements and to get new system development initiatives applied to the account.

The individual influences the activities of business and information technology individuals engaged in the requirements gathering, solution development, analysis, software development, testing, & integration. The individual works with various project concerned parties and the client concerned parties to determine priorities and set expectations.

KEY DUTIES & RESPONSIBILITIES

Account Business Technology Management

Builds relationships with the multiple concerned parties within account, client and with BGIS product leads.

Contributes to the prioritization of incoming work to ensure projects meet client requirements, in particular in understanding of business needs.

Monitors corporate IT’s efforts in requirements gathering, solution creation phase through to the entire software development lifecycle and software integrations for the account.

Collaborates with relevant BGIS and client concerned parties to identify and gather business requirements, formulate solutions, develop project plans, estimate costs and deliver products that meet client needs. Works with concerned parties to prioritize projects and schedules resources.

Identifies IT system risks and raises those risks to corporate IT for management through mitigation strategies, and plan or implement contingencies where necessary.

Communicates project status and risks to internal and external concerned parties including account leadership and client. Reports on project progress against timelines and budgets.

Develops and maintains relationships with operations and other . teams to deliver quality and timely products.

Other duties as assigned.

Customer Relationship Management

Communicates to the client on behalf of BGIS of the status of IT initiatives.

Engages with the client and with BGIS IT to ensure client requests are reasonable and actionable and that they are within the parameters of the contract.

BGIS Corporate Communication

Stay connected with and follow corporate processes for initiative sharing and prioritization:

Alignment meetings for awareness of ongoing corporate initiatives

Project Proposal Process for initiative submission

Change Advisory Board process for releases

Client commitment review meetings

Follow up on outstanding requests with BGIS Corporate as needed via BGIS Corporate processes.

Initiative Management & Coordination (Project Coordination for small projects with client and BGIS corporate)

Provide project management and project coordination for point in time initiatives to enhance / develop new projects with BGIS and client.

Drive initiatives & maintain schedule of key milestones and delivery dates.

Collaborate with BGIS technical delivery teams to ensure BGIS can deliver on reasonable client expectation.

Support ticket management and resolution, including updating of tickets.

Follow BGIS Corporate process similar to SIM role.

Process Automation & Data Analytics

Process Automation
Demonstrated experience & ability to document & map complex, multi-input, operational processes through engagement with end users and key contributors
Power Apps Development
Demonstrated ability to design, develop, and manage intuitive customer-facing user interfaces using Microsoft Power Apps…