Manager, vendor governance & performance

The Manager, Vendor Governance & Performance owns cross-vendor consistency, performance management, and governance across the full Print & Post vendor ecosystem. Moves the function from decentralized, manager-led vendor oversight to a standardized, performance-driven model - without replacing the day-to-day vendor execution owned by the production managers. Owns the materials-standardization program and the continuity/backup standard across P&P and standardizes vendor invoice formats and data feeds to enable reconciliation and automation.

Role

Purpose:

Establish an enterprise governance layer over how vendors are managed across Print & Post - driving standardized specifications, performance frameworks, and consistency, while partnering with Procurement on vendor strategy, RFP readiness, and consolidation.

Core Responsibilities:

• Establish and maintain standardized vendor specifications and consistency - including the materials-standardization program (envelopes, base stock, SKU rationalization).
• Develop and manage vendor performance frameworks, scorecards, and Q  cadence/reporting, including vendor SLA measurement.
• Own the continuity/backup standard - how backups and cross-training are documented across P&P.
• Standardize vendor invoice formats and data feeds to enable reconciliation and automation.
• Monitor cross-vendor performance trends and drive corrective actions.
• Support vendor strategy, RFP readiness, and consolidation opportunities with Procurement.
• Identify cost, efficiency, and continuous-improvement opportunities across vendors.

Boundary Note

Production managers (Karim / Allan / Sooah) continue to own day‑to‑day vendor execution within their domains. This role adds an enterprise governance layer - it does not replace domain‑level execution.

Required Qualifications:

• Experience in vendor governance, performance management, procurement, or supplier management.
• Strong analytical and framework‑building capability (scorecards, SLAs, QBRs).
• Experience driving standardization and continuous improvement across multiple suppliers.
• Stakeholder management and (developing) people leadership capability.

Preferred Qualifications:

• Print / mail / production vendor experience (or demonstrable ability to ramp quickly).
• Experience with RFP processes, vendor consolidation, and contract/performance governance.
• Manulife/insurance or financial‑services industry context.

Print & Post Industry Prerequisites & Operating Principles:

Industry knowledge:

• Print/Post Foundations;
  Finance & Job-Costing;
  Materials & Inventory;
  Data, Billing & Reconciliation;
  Compliance & Data Privacy;
  Digital Adoption;
  Continuity & Backup; SLA & Delivery Performance.

Operating principles:

• No Touch Workflow;
  Digital First, Not Digital Only - we print what is Required and Requested;
  Assertive & Proactive;
  Sound Judgment & Disciplined Escalation.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Le poste annoncé correspond à une vacance existante.

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