ServiceNow Business Consultant Public Sector

Lead Service Now portal delivery for TELUS, translating complex public sector requirements into actionable solutions across business, operational, and technical teams.
As an experienced Business Consultant, you will support end-to-end delivery for a high-profile Large Complex Deal customer. You will drive process alignment, define requirements, refine roadmap priorities, and prepare a secure custom Service Portal for rollout. The work spans Service Now, New Service Introduction, Agile delivery, governance, and operational readiness.

Key Responsibilities:

Support end-to-end Service Portal project execution
Translate contractual mandates into Epics and User Stories
Analyze workflows and guide future-state process adoption
Coordinate security, privacy, architecture, and governance alignment
Track acceptance criteria, risks, issues, and leadership updates
Requirements:
Five or more years in delivery, analysis, or improvement
Service Now and modern service portal experience
Public sector or highly regulated delivery experience
Agile, Waterfall, planning, and stakeholder management proficiency
Strong facilitation, communication, and problem-solving abilities
Apply business analysis, Service Now expertise, and stakeholder leadership to strengthen TELUS public sector portal delivery and readiness.