Director,Sales Operations,Technical Pre-Sales Job Toronto area,Ontario Canada,Business

Position Overview

We are seeking a Director of Sales Operations, Technical Pre-Sales (TPS) to lead the strategic and operational engine for the Technical Pre-Sales organization.

This role owns the end-to-end TPS operations, bringing together strategy, business operations, and sales operations into a single, coordinated function that translates go-to-market priorities into clear plans, disciplined execution, and measurable outcomes.

As a player-coach leader, you will both define direction and directly drive critical workstreams—partnering closely with TPS leadership to ensure the organization operates with clarity, rigor, and impact.

Scope of Role

Own TPS Strategy, Business Operations, and Sales Operations as a unified function

Lead a small, high-impact team (3 FTEs) across strategy, analytics, and operations

Serve as the primary strategic and operational partner to TPS leadership

Balance hands-on execution with leadership and prioritization

Key Responsibilities

Strategy & Planning

Translate enterprise GTM strategy into TPS priorities, “big bets,” and execution plans

Lead annual and in-year planning (capacity, coverage, and investment decisions)

Define and continuously refine TPS growth strategy tied to pipeline, win rates, and deal outcomes

Ensure alignment between TPS priorities and sales motions

2) Operating Model & Business Operations

Own TPS business operations, including planning cycles, governance, and operating rhythms

Run core cadences (QBRs, pipeline reviews, capacity reviews, leadership forums)

Drive clarity on priorities, roles, and decision-making frameworks

Partner with Finance and HR on budget, workforce planning, and organizational design

Establish lightweight, scalable operating mechanisms

3) Sales Operations (Pre-Sales Focus)

Help define and lead operationalization of pre-sales engagement and coverage models

Partner with Sales Ops to integrate technical breakthroughs into pipeline and forecasting

Drive awareness of technical deal progression, risk, and capacity constraints

Support territory planning and optimize pre-sales resource deployment

4) Performance Management & Insights

Define important metric framework for TPS (productivity, technical win rates, cycle time, impact on revenue)

Build and maintain a focused, high-quality reporting and insights engine

Lead performance reviews that drive decisions and accountability

Personally deliver executive-level insights and recommendations (not just delegate)

5) Execution & Transformation

Lead a small number of high-priority initiatives that improve TPS effectiveness and scale

Drive adoption of new processes, tools, and AI-enabled workflows

Ensure strong follow-through from strategy → execution → measurable outcomes

Create a closed-loop system from insight to action

6) Systems, Data & Process Excellence

Partner with Sales Ops and technical teams to improve systems, workflows, and data quality

Standardize critical processes while avoiding unnecessary complexity

Leverage automation and AI to increase efficiency and insight generation

Leadership Expectations

Operates as a player-coach—comfortable going deep into analysis and execution when needed

Prioritizes ruthlessly-focuses the team on the few things that matter most

Brings structure and clarity without over-engineering

Builds strong cross-functional relationships and drives alignment without formal authority

Qualifications

Required

10–15 years in Strategy, Business Operations, Sales Operations, or GTM Operations

Experience supporting Sales and/or Technical Pre-Sales organizations

Proven ability to build operating models and personally drive execution

Strong analytical and financial modeling skills

Executive-level communication and partner management

Preferred

Experience in SaaS / enterprise technology environments

Familiari…

Director, Sales Operations, Technical Pre-Sales