Senior Product Manager; Platform & AI

We're hiring a founding Senior Product Manager (Platform & AI) to own Pak Factory's digital transformation. Partnering directly with the CEO, you will bridge high-level business vision with rigorous, tech-enabled product execution. This is not a ticket-taker job or a corporate bureaucratic role - it requires startup agility, structured first-principles thinking, and a hands-on approach to shipping high impact products.

• Job Type: Full-time, Permanent
• Vacancy Status:
  This posting is for an active, existing vacancy.
• Work Location:
  
  On-site at our office in Markham, ON
• Target Salary Range: $80,000 - $120,000 per year

• Own the Digital Portfolio: Drive the vision, roadmap, and requirements for our web rebuild, customer portal, and vendor portal from problem definition to shipped software.
• Lead AI Transformation: Translate real operational bottlenecks into functional AI initiatives, including our smart-quote agent and design co-pilot, driving efficiency across quoting and design workflows.
• Deep Requirement Gathering: Uncover non-obvious business and workflow requirements by working directly alongside operations, design, sales, and executive leadership.
• Roadmap & Requirement Breakdown: Translate high-level business vision into structured epics, feature specs, UX flows, and granular user stories that leave no room for developer ambiguity.
• CEO Partnership: Serve as the closest thought partner to the CEO on product strategy, bringing structured thinking, challenge, and alignment to fast-moving decisions.

• Drive Shipping Cadence: Establish and run pragmatic, lightweight agile workflows - sprint planning, backlog grooming, clear milestone setting, and daily standups to maintain team alignment and pace.
• External Dev Vendor Management: Hold external agencies and development partners accountable for code quality, architectural standards, scope control, and on-time delivery.
• Milestone Precision & Predictability: Define accurate release milestones, remove execution blockers, and proactively manage risks before they hit delivery dates

• 5-8+ Years in Product & Delivery: Proven track record of taking complex B2B, e-commerce, or SaaS products from discovery to end-to-end launch.
• Startup Mindset: High ownership, comfort with ambiguity, fast iteration, and a bias toward action.
• Depth Over Surface: Ability to dive into technical nuances, business workflows, and operational edge cases rather than managing at a high level.

• Proven AI Fluency: Hands-on experience implementing or prototyping with LLM/AI workflows, APIs (OpenAI, Anthropic, etc.), prompt engineering, or agentic automation. You know where AI creates real leverage versus where it is hype.
• Fast Tech Assimilator: Strong technical intuition with the ability to rapidly absorb modern web architecture (APIs, front-end vs. back-end trade-offs, databases) to challenge estimates, scope work accurately, and eliminate vendor bloat
• Agile & Delivery Infrastructure: Mastery of agile management tools (Jira, Zoho Projects, linear platforms) and software lifecycle concepts.

• Lead Through Competence: Earn respect through execution quality, critical thinking, and domain mastery rather than titles.
• Strong UI/UX Standards: High aesthetic bar for digital interfaces, ensuring products are intuitive, fast, and delightful for B2B users.
• Bilingual Capability: Conversational English required; working proficiency in Mandarin or Cantonese is considered a strong asset for managing international dev vendors and cross-functional teams.

• Corporate Bureaucracy
  :
  No committees,…