Early Access Program Coordinator

Lead early access coordination for OceanMD’s digital healthcare solutions, combining organized project planning with thoughtful client feedback. Work hybrid from Toronto two to three days weekly.

Reporting to the Senior Director of Business Operations, the Product Launch Specialist supports early access programs across OceanMD and Ocean Labs. You will coordinate onboarding, demonstrations, check-ins, and feedback with healthcare providers. You will also align Product, Marketing, Business Development, Education and Training, and client-facing teams.

• Coordinate early access programs from planning through launch
• Track progress, roadblocks, responsibilities, and changing requirements
• Set expectations and respond to participant questions
• Organize feedback and identify recurring client challenges
• Support adoption through training and follow-up activities

• Experience coordinating client implementations or cross-functional initiatives
• Understanding of software testing, launch, and adoption processes
• Hands-on experience with Jira or similar project tools
• Confidence facilitating discussions and gathering meaningful feedback
• Flexibility for occasional meetings outside regular business hours

Use project coordination, healthcare client engagement, and feedback analysis to strengthen OceanMD early access programs.