Client Success Manager Account

Own client success and revenue expansion through renewals, relationship leadership, and account planning it Greater Toronto Area client offices up to three days weekly.

This Account Manager supports retail partners from Discovery through steady-state growth, owning account health and client-facing delivery. You will lead communications, scope changes, forecasts, feature adoption, and business reviews. Success requires account management experience, sound judgment, and strong presentations.

• Manage client spend and align quarterly forecasts with Finance
• Scope requested work and manage changing costs
• Provide data-driven recommendations and review campaign results
• Coordinate client updates, dashboards, reports, and project calls
• Represent client feedback in roadmap and UAT prioritization

• Five to seven years in account management, sales, or client success
• Experience expanding revenue within existing client accounts
• Excellent written, verbal, and presentation communication skills
• Strong organization and project management capabilities
• Comfort addressing billing, service, and renewal topics

Use client success leadership, communication, forecasting, and account expansion skills to strengthen Vantage retail partner relationships.