Business Banking Journey Strategy Director
Listed on 2026-11-02
-
Business
Change Management, Business Analyst, Corporate Strategy, AI Business & Operations
Shape BMO Business Banking journey strategy through client experience design, stakeholder alignment, and measurable outcomes. Work in a hybrid model from BMO Place at least three days weekly.
This Director, Journey Enablement role leads the Assisted Servicing and Collections Journey across Branch, Relationship Managers, and Virtual Connect. You will establish priorities, business cases, roadmaps, and processes with Product, Digital, Technology, Operations, Analytics, and Governance partners. Your mandate includes servicing, renewals, remediation, collections, routing, and exception management.
Key Responsibilities:- Establish journey roadmaps and prioritization
- Align partners around outcomes and decision rights
- Develop business cases and assess expected returns
- Design processes, playbooks, and service improvements
- Advise senior leaders on strategic initiatives
- Deep understanding of digital client experiences
- Strong systems thinking and process design skills
- Ability to translate needs into actionable roadmaps
- Proven influence across diverse stakeholder groups
- Expert business analysis and project delivery knowledge
Bring strategic journey leadership, business case development, process design, and cross-functional partnership to BMO Business Banking transformation.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).