Senior Manager,Business Banking Advisory Job Toronto area,Ontario Canada,Business

Position: Senior Manager, Business Banking Advisory - Tangerine

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- In this role you will:

Business Advice strategy and proposition

Define the vision, target client needs and differentiated value proposition for Business Advice within Tangerine Business.

Develop and maintain a multi-year Business Advice roadmap aligned with the Tangerine Business strategy, client proposition and product roadmap.

Determine where Tangerine can credibly add value across areas such as cash flow management, financial capability, business planning, growth readiness, access to capital, digital adoption and connections to the broader business ecosystem.

Define the appropriate mix of digital guidance, tools, content, human support, peer learning and partner-delivered services.

Develop executive-ready recommendations and business cases to support investment, prioritization and proposition decisions.

Client discovery and proposition development

Engage directly with entrepreneurs, small business owners and ecosystem participants to understand client needs, behaviours and unmet opportunities.

Translate client insight, market intelligence and competitive trends into clear proposition requirements, experiences and initiatives.

Design and test Business Advice concepts through research, prototypes, pilots and structured experimentation.

Use client feedback and performance data to continuously improve the proposition from launch through scale.

Ensure the needs of different client segments and business stages are reflected in proposition design.

Delivery and commercialization

Lead the end-to-end development and launch of priority Business Advice initiatives in partnership with Product, Client Solutions, Marketing, Community and Ecosystem, Operations and Technology.

Establish clear delivery plans, accountabilities, dependencies and success measures for each initiative.

Shape how Business Advice is embedded across acquisition, onboarding, engagement, service and growth journeys.

Work with Marketing and Client Solutions to develop clear client-facing positioning and ensure the proposition is understood and consistently delivered.

Identify opportunities to connect Business Advice with relevant Tangerine Business products and services without compromising client trust or the quality of the advice experience.

Act as a strategic business advisory partner to the Managing Director, Tangerine Business and leadership team, providing insight and recommendations on how to grow, scale, and differentiate Tangerine Business.

Bring external small business, entrepreneurial, commercial, and ecosystem perspectives into leadership decision-making, ensuring strategies are informed by real business owner needs and market dynamics.

Translate small business client needs, ecosystem insights, and competitive trends into practical recommendations that shape Tangerine Business’s growth strategy, proposition, service model, product roadmap, partnerships, and client experience.

Provide strategic advice and challenge to support executive prioritization, including where Tangerine Business should focus, what opportunities to pursue, and how to better serve entrepreneurs and small business owners through digital-first banking and value-added services.

Identify market opportunities, client pain points, business owner behaviours, emerging needs, and ecosystem partnership opportunities that can inform new capabilities, journeys, and growth initiatives.

Develop executive-ready business cases, strategic recommendations, decision materials, and performance insights to support discussions with the Managing Director and senior leadership.

Work cross-functionally with Marketing, Community and Ecosystem, Client Solutions, Operations, Risk, Compliance, Legal, Finance, Data, Analytics, and Technology to ensure recommendations are commercially sound, operationally feasible, and aligned to risk and control expectations.

Champion a client-obsessed culture by ensuring the voice of small business owners is reflected in decision-making, product design, go-to-market planning, and ongoing business growth activities.

Leverage a growth mindset, embracing learning, experimentation, and continuous improvement as Tangerine Business evolves from launch through scale.

Contribute to a dynamic workplace that fosters trust, integrity, inclusion, transparency, and momentum across teams.

Lead the development of a new value proposition for Tangerine Business clients.

Influence delivery across multiple cross-functional teams without direct reporting authority

Manage a portfolio of…