Senior Process Expert; –to lead end‑to‑end operational process improvement using end‑to‑end process mapping
Senior Process Expert (3–5 years) to lead end‑to‑end operational process improvement using end‑to‑end process mapping and process redesign- 42403
Our banking client is seeking a Senior Process Expert (3–5 years) to lead end‑to‑end operational process improvement using end‑to‑end process mapping and process redesign- 42403
Location Address:
Toronto/Hybrid 2-4 days in the office per week.
Contract Duration: 12 months (Consultants will be extended to 24 months)
Schedule
Hours:
9 am – 5 pm. 37.5 Hours Per Week
Business group:
Canadian Banking is one of bank’s core business lines, serving millions of customers across Canada through a broad range of advice, banking, lending, payments, and digital solutions. The Canadian Banking Transformation Office plays a critical role in advancing strategic priorities, improving how the business operates, and enabling scalable, sustainable change across products, channels, operations, and support functions.
The Transformation Office partners with senior leaders and cross‑functional teams to drive business transformation, simplify end‑to‑end processes, improve productivity, strengthen governance, and enhance client and employee experiences. The team works across Canadian Banking to identify opportunities, design future‑state solutions, and support execution of high‑impact initiatives that contribute to the Bank’s long‑term growth, efficiency, and operational resilience.
The Process Excellence consultant supports the delivery of Canadian Banking's transformation agenda by leading Canadian Banking Operations initiatives that improve efficiency, effectiveness, client experience, employee experience, and operational resilience across key business operations processes. Working closely with business, technology, risk, and control partners, the role drives end‑to‑end process mapping that supports improvement, operating model enhancements, and sustainable transformation outcomes.
We are seeking Senior Process Experts to lead end‑to‑end operational process improvement across the bank. These individuals will work independently with VP‑level and above stakeholders, driving alignment, redesigning complex processes, and enabling adoption of new ways of working. This role requires deep process expertise, strong problem‑solving skills, and the ability to operate confidently in complex, multi‑stakeholder environments.
This is not a technology business analyst role. While technology is an important enabler, the core focus is process, people, capabilities, and operational excellence.
Typical Day in Role- Lead current‑state process mapping, root cause analysis, and future‑state process design to support strategic transformation priorities.
- Facilitate workshops and working sessions to align stakeholders, define problems, and design practical solutions.
- Partner with business leaders to identify, assess, prioritize, and implement high‑impact process improvement opportunities.
- Support process excellence and continuous improvement initiatives across Canadian Banking Operations to simplify workflows, reduce friction, improve productivity, and strengthen controls.
- Support the development of business cases, benefits estimates, and recommendations to support decision‑making.
- Develop and deliver executive reporting and presentations for relevant project/initiative governance forums.
- Manage related work streams within initiatives and work streams, including risks, dependencies, milestones, and benefit realization.
- Promote a culture of continuous improvement, accountability, collaboration, and data‑driven decision making across Canadian Banking.
- Identify opportunities and ensure the optimal sequence of waste elimination, automation & AI, and improved ways of working during process…
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