Enterprise Client Support Program Manager
Job Description & How to Apply Below
Manage Enterprise client support programs at Meltwater’s Toronto office, emphasizing strategic relationships, consumption insights, and clear communication.
This Premium Support Program Manager role serves a portfolio of Enterprise clients and partners with account Customer Success Managers. You will understand client strategies, identify recurring themes, and develop plans addressing evolving needs. Success requires coordination across Premium Support teams and credible communication with executive stakeholders.
Key Responsibilities:- Cultivate meaningful relationships with Enterprise clients
- Provide consumption insights to account Customer Success Managers
- Develop plans for identified themes and challenges
- Oversee high-quality work across internal teams
- Translate requirements into actionable projects and tasks
- Four years of SaaS and cross-departmental experience
- Experience in a major business domain
- Experience with large-scale Enterprise implementations
- Ability to communicate with executive and C-level audiences
- Excellent written and verbal English communication
Apply Enterprise experience, client relationship management, and strategic communication to shape Premium Support delivery at Meltwater.
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