Banking Operations Transformation Lead

Transform banking operations through integrated roadmaps, process improvement, and measurable benefits in a hybrid Downtown Toronto assignment.
As Delivery Lead, you will guide the Commercial and Business Banking Operations Change Program for a leading Canadian bank. You will connect future-state recommendations with requirements, controls, technology dependencies, and business impacts. The assignment emphasizes direct accountability for execution, outcomes, readiness, and sustainment.

Key Responsibilities:

Sequence near-term improvements alongside longer-term operational changes
Validate requirements, process changes, controls, and business impacts
Maintain resource plans, cost forecasts, and delivery commitments
Track service, productivity, capacity, and cost-to-serve improvements
Provide practical guidance to program managers and workstream leads
Requirements:
10+ years delivering operations transformation or business change

Experience with demand, capacity, exceptions, controls, and service levels
Ability to build roadmaps with scope and acceptance criteria
Experience validating benefits baselines with Finance and Analytics
PMP, PgMP, Lean Six Sigma, or change certification is an asset
Bring banking transformation expertise, benefits discipline, and process improvement judgment to Commercial and Business Banking delivery.