Collections Operations Transformation Manager

Improve collections performance with operational strategy, automation, and measurable cost-efficiency initiatives spanning enterprise teams and infrastructure environments.
This Senior Business Project Manager focuses on collections, operations strategy, and operational transformation. You will identify gaps in the operating model and develop roadmaps to streamline processes. The work connects technology investments with dollars collected, productivity, capacity, and reduced costs.

Key Responsibilities:

Explore and advance an enterprise TMA solution
Identify operating-model gaps and streamline processes
Reduce end-to-end cycle times and operating costs
Build recommendations and business cases for senior leadership
Track benefits realization, milestones, RAID items, and KPIs
Requirements:
Seven-plus years of senior business project or program management
Collections, recoveries, or operations transformation experience
Complex initiative leadership across business and technology teams
Automation and process optimization experience
Ability to connect delivery with measurable financial outcomes
Use collections strategy, process improvement, and executive communication skills to advance measurable operational transformation across the enterprise.