Consultant, Process Engineering

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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What you'll be doing  As a member of the Process Engineering team here at CIBC, you’ll identify and implement process improvements that enhance client experience and generate the right kind of profitability. As a Process Engineering Consultant, you’ll use your experience and direct client feedback to improve the quality of key processes that make a difference for our clients. You’ll work closely with your team and assist in the planning, development, and implementation of a process strategy that will build the bank of the future.

You will be tasked with continuously improving how we operate through strategic thinking and introducing new ways of working. Your exemplary project and change management and technical skills will be essential in implementing enhancements to existing processes, ensuring successful adoption and sustainability. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.
How you'll succeed   Conducting process assessments – Perform comprehensive process reviews to evaluate current-state workflows, identify inefficiencies, risks and control gaps and uncover opportunities to improve performance, quality and client experience.
Stay on top of best practices and industry knowledge to identify process improvements that will create a best-in-class client experience.
Partner with cross-functional stakeholders to analyze root causes, challenge existing practices and recommend practical, data-driven solutions to support business outcomes.
Data analysis and presenting recommendations – Analyze process and business data, using models to quantify impacts, identify issues, and assess improvement opportunities. Develop strong recommendations, guided by analysis and best practices and confidently present to senior leaders and stakeholders.
Leadership skills – Use your expertise in process engineering methodologies and project management to lead projects and initiatives. Proactively gather data, information, and stakeholder feedback to provide informed guidance to your team. Maintain a collaborative work environment and support your team to resolve problems as they arise.
Strong communication and relationship skills - Work closely with teams across the bank to execute Continuous Improvement programs effectively. Foster strong relationships and collaboration to ensure alignment and engagement in CI initiatives, driving a culture of continuous improvement throughout the organization.
Project and Change Management / Process Improvement - Preferred knowledge of major improvement methodologies and analytics strategies, including Lean, Six Sigma, DMAIC, and Agile. You will lead project delivery and ensure adherence to schedules while utilizing best-practice methodologies and applying process engineering and business analysis tools to enhance team competencies, manage changes and implement solutions. Additionally, you will keep the team informed on project progress, addressing issues as they arise to foster efficient workflows.
Continuous Improvement Program Platform – Maintain and update the Continuous Improvement platform to ensure current and accurate content. Consider business needs and make…